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Administration

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1. What is the current Millage Rate?
2. Who performs the property value assessment?

Architectural Review Board

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1. How do I have my request heard by the ARB?
2. When are the meetings?

Building Official

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1. How do I request an inspection?
2. Will my inspection be on the same day that I called in?

City Clerk

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1. How do I submit an open records request and is there a charge?
2. How can I find out what the City Council will be discussing?
3. Can I speak at the City Council's Closed Session Meeting?
4. Where can I obtain an Ordinance?

City Engineer

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1. Who is responsible for detention pond maintenance?
2. Can I cut trees or clear brambles in a Stream Buffer or Zoning Buffer and then landscape it?

Code Enforcement

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1. Can I park my vehicle on grass?
2. Can I attach a sign for advertising on a tree in my front yard?

Community Development

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1. How can I determine if a specific property is located within city limits or in unincorporated Gwinnett County?

Court Services

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1. When is my court date?
2. Do I need an attorney?
3. Can I make partial payments?
4. How can I get a certified copy of my disposition?
5. Who can tell me if my license has been suspended or how to get it reinstated?
6. How many points will be assessed on my driver's license?
7. I missed my court date. What can I do?

Cultural Arts & Community Center

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1. When can I tour the facility?
2. Is the theater available for rental in the Cultural Arts and Community Center?

Downtown Development Authority

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1. What are the boundaries of the Development Authority?
2. If my business is within the Development Authority area, what does this mean to me?

Economic Development

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1. What makes you special from other cities?
2. Why should I consider Norcross for my business?
3. What are future plans to keep the city in this same desirable condition?
4. I am a builder. How do I start a project?
5. If I'm building a new home or other type of development, where do I go to get my questions answered and my site plans approved?
6. OK ...I think I have all my paperwork in order and I am almost ready to open my business. Anything else I need to know?
7. Business owners have been talking about the Opportunity Zone (OZ). How can I find these areas when looking for a building with my real estate broker?
8. Even after reading everything about the OZ , I still don’t quite understand. Is there a more simple interpretation?
9. What is your city millage rate?
10. If I bring my company to your city, what kind of housing is available for my family and staff?
11. What amenities are there for my family?
12. I read there are 11 parks within your city. Why so many?
13. What if I have other economic questions?

Elections

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1. How can I determine if I am qualified to vote in the City of Norcross municipal elections?

Energy & Trash

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1. Who do I call about an interruption in my electric service?

General Government Administration - Business License

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1. When is the fee for a business license collected and is it refundable?
2. How do I close my business within the City of Norcross?
3. How do I incorporate my business?

General Government Administration - Customer Service

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1. How do I discontinue my services when I move?
2. Are credit checks performed to establish a new account?

General Government Administration - Property Taxes

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1. What is the current Millage Rate?
2. When will I receive my property tax bill?
3. Can I pay my tax bill online?
4. How do I request a payoff of taxes.
5. What is a storm water user fee and why does the city charge this fee?

General Government Administration - Utility Billing

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1. Am I able to receive my utility bill via email?
2. Am I able to set up a payment arrangement for my utility bill?
3. Can my utility payment be deducted automatically from my bank account?

Human Resources

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1. How do I find out what jobs are available?

Main

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

Mayor & Council

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1. How do I determine which Councilmember represents me?
2. I would like to speak at a Council Meeting. What should I do?
3. How can I find out what is on the City Council agenda?

Parks

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1. How do I reserve a Norcross park facility?

Planning / Zoning

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1. How do I have my request heard by the board?
2. When are the meetings?

Planning / Zoning Board of Appeals

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1. How do I have my request heard by the board?
2. When are the meetings?

Police - Accreditation / Certification

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1. What does CALEA stand for?
2. What are the benefits of being Accredited?
3. What are the benefits of State Certification?

Police - Complaints / Commendations

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1. How can I compliment an officer/employee?
2. How do I file a complaint against an officer or employee?

Police - Employment Process

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1. I am interested in becoming a police officer, what are the requirements?
2. I am interested in becoming a Communications Officer, what are the requirements?

Police - Welcome

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1. How do I get a copy of an Incident Report?

Police Department

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1. How do I report a crime or suspicious activity?
2. Where do I pay a citation issued by a Norcross Police Officer?
3. Where is the Norcross Police Department located?
4. How can I obtain a criminal history check?
5. Can I report a complaint anonymously?
6. How can I compliment an officer/employee?
7. How do I file a complaint on an employee or officer of the Norcross Police Department?
8. My vehicle was impounded. How can I get it back?
9. How do I find out about a neighborhood watch program in my community?
10. What should I do if my property is lost or stolen?
11. How do I find out about crime in my neighborhood?
12. How can I expunge my criminal record?
13. Can I hire an off duty officer to work a special event that I am having?
14. Can an officer unlock my car if I have locked my keys inside?
15. I am interested in becoming a police officer, what are the requirements?
16. How can I obtain my property from the evidence/property?
17. Can I get fingerprints done at the Norcross Police Department?
18. Is it possible to get extra patrol while on vacation?
19. Does the police department check child restraint seats?
20. How do I file an Open Records Request?
21. How can I obtain a copy of a police report?
22. How can I obtain a copy of an accident report?

Power

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1. My power just went out...Who do I call?
2. What causes the most outages within the City system?
3. What is the largest contributor to a high bill?
4. What are these paint markings in my yard?

Stormwater & Sanitation

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1. What is a stormwater user fee?
2. Isn't this just another tax?
3. How much will I pay on my property?
4. Whom do I call if I have additional questions?
5. How is the impervious surface area measured?
6. How has the charge been determined?

Welcome Center & Museum

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1. Do you have information about the historic homes in the area?
2. When is the Fire Station Museum open?