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Utility Billing
Utility Bill Payments
Payments are required to be received on or before 5 p.m. on the 15th of each month. Payments received after 5 p.m. on the 15th will incur a 10% penalty, plus a $5 notice fee on the balance of the unpaid account. If the 15th falls on a weekend, payment can be dropped in the night drop box located on the side near the drive-thru window.

Cut-off and Reconnection Fees
Cut-off notices are mailed out the day after the payment is due.  For those accounts that are not paid before the cut-off day (which is stated on the late notice), there is an additional fee of $50 added to the account for reconnection before 5 p.m. After 5 p.m., the fee for reconnection is $75.

Methods of Payments

In Person
Payments can be made in person at City hall with cash, check (no starter checks please)  or major credit cards during normal hours of operation.  There are several other options available.
 
Online/Phone Payments/eChecks

Online payments are accepted at any time with the use of a MasterCard, Visa, American Express, or Discover card. With the E-Check option, for a flat fee of $2.50 you can pay online using your checking account information. You will need to know the checking account number and the routing number of the bank for which the funds are to be withdrawn.  
Automated phone payments are also accepted at any time by calling toll-free 1-844-598-3636. When using the online payment site or automated phone system, you will need your account number and street number to access your account. There is a 3% convenience fee (with a $2.50 minimum) charged by a 3rd party company (GovernmentWindow) when paying online or by phone, and your payment is posted instantly. 

KIOSK
Customers now have the new option of utilizing our self-service KIOSK machine located in the first floor lobby of City Hall.  Avoid the wait in lines while paying your bill with a debit or credit card.  There is no fee for this service. 





Contact Us
Billing Technician
Email



65 Lawrenceville St.
Norcross, GA 30071

Ph: 770-448-2122
Fx: 770-448-5945

Hours
Monday - Friday 
8 a.m. - 5 p.m.