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N THE EVENT OF A POWER OUTAGE, AFTER HOURS - PLEASE CALL NORCROSS POLICE @ 770-448-2111. DURING BUSINESS HOURS - 8 A.M. - 5 P.M., PLEASE CALL 678-421-2069.

Norcross is a member of Municipal Electric Associate of Georgia Power (MEAG), from whom the city purchases power for resale to customers. Approximately 3,900 customers are served by Norcross' electric distribution utility. The city maintains 84 miles of electricity lines.

History of the Power Service
The city's electrical service was established by territorial agreements in 1973. Norcross' territory is mostly within the existing city limits. The city may bid on providing electric service to large users outside this designated service area if the customer is projected to have a load of 900 kW or more.

The major potential for significant growth in the customer base of the electric system is to develop a strengthened commercial and increased residential base.

Smart Grid
The City of Norcross has partnered with Electric Cities of Georgia and GE to launch and develop the “Grid IQ” system for its customers. The bundle consists of AMI (Automated Metering Infrastructure) meters installed throughout the system. These meters can be read more accurately using wireless technology. This keeps the meters read in a timely manner as well as advises when a meter is experiencing any issues. Moving forward, our phase II will allow for an outage notification system that will populate a meter status map advising us of both large and small scale outages. This will make repairs more expedient and thorough. Also, using this meter technology allows for future time-of-use rates and demand response for our commercial and industrial customers. A pre-pay option is also slated to be available after the implementation of phase II. The process of development does take time. However, Grid IQ will be worth the wait as we continue to better serve our customers.                                               

Smart Grid Meter

 Incentive Programs for Electrical Service Customers: 

The City of Norcross is committed to providing reliable service, competitive rates, and service policies designed to assist customers in their purchase and use of electric service. To this end, the City of Norcross has adopted a policy to provide refunds to builders and property owners of residential dwellings that install electric water heaters and heat pumps. In order to qualify for a refund, permission to install load management switches on air conditioning units and electric water heaters is required. Interested homeowners should contact "Norcross Power" at 770-448-2122.

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Contact Us
Steve Gaines
Steve Gaines

Superintendent
Email
345 Lively Avenue
Norcross, GA 30071

Ph: 678-421-2058

Hours:
8:00 a.m. - 5:00 p.m.