It is the policy of the Norcross Police Department to actively investigate all citizen complaints received, including those filed annonymously. A complete record of all complaints will maintained by the department in accordance to the departmental guidelines. 
Who may file a Citizens Complaint?

Any person who witnesses or has direct knowledge of suspected misconduct may contact the Internal Affairs Unit to initiate a complaint. It doesn't matter whether the person making the complaint was directly involved in the incident. Anonymous complaints will be taken. If you decide to remain anonymous, please ensure to provide information about the misconduct that can be proven by other evidence.

How is a complaint filed?

Generally, complaints are filed through the supervisor of the involved employee. If the employee's supervisor is not known, the complaint may be filed with any member of the agency or by contacting the Support Services Commander. A complaint may be filed in person, by telephone, fax, or letter. A complaint may also be filed by printing and completing a copy of the Citizen Complaint Form (PDF) and mailing it in.

Telephone: 770-448-2111, ext 2306 (Capt. Harr)
Fax: 770-447-5505
Address:

Norcross Police Department

65 Lawrenceville St.

Norcross, GA 30071

Attn: Capt. Brian Harr 

If you choose not to use the Citizen Complaint Form (PDF), please ensure written correspondence includes the following information:

  • Date, time, and location of the incident.
  • Your name, address (including zip code), and daytime phone number.
  • Norcross Police Department case number.
  • Name of Department employee(s) involved.
  • A brief description of the complaint.

When making a complaint, simply relate the facts as you know them and be mindful that you will be asked specific questions regarding the incident.

Who investigates the complaint?

Complaints filed with the Norcross Police Department are reviewed by the Support Services Commander. The complaint may be referred to the employee's supervisor for investigation or it can be assigned to an Internal Affairs investigator. You will receive written notification when your complaint has been received.

The investigation of the complaint will focus on the conduct of the employee, not criminal or civil charges against you. Any criminal or civil charges against the complainant are a separate issue which must be decided by the appropriate court.

After the investigation is completed...

You will be notified, by mail, the outcome of the investigation. Following is a list of findings:

Unfounded The investigation revealed no facts to support that the incident complained of actually occurred.
 
Exonerated
 		 The evidence shows that the alleged conduct did occur, but did not violate NPD policies, procedures or training.
 
Sustained
 		 The evidence shows that the alleged conduct did occur and the actions of the officer violated NPD policies, procedures or training
 
Policy Failure The evidence shows that the alleged conduct did occur, but the actions of the officer were consistent with the NPD policies, procedures or training.
 
Only the Chief of Police shall have the authority to exercise discretion to deviate from this policy in the best interest of the department.
What is the disciplinary process?

If a complaint is sustained, corrective training may occur. Disciplinary action may be taken; this can range from no penalty to dismissal. The matter will be handled administratively. City, state, and federal personnel laws govern an employee's privacy rights. Certain information contained in disciplinary records may not be public record.

 

Compliments and Commendations

Everyone enjoys receiving recognition for their efforts and the mem and women of the Norcross Police Department are no different.

We realize that many of our residents would like to know how to compliment our employees for a job well done.

Compliments and Commendations, either verbal or written, are one of the best ways to let our employees know that you appreciate their good work and extraordinary customer service. A commendation for an employee of the Norcross Police Department is most often sent to the Chief of Police. You may also advise the employee's supervisor or a Watch Commander. Your compliments may be made in person, by phone, by e-mail or fax, or through a letter or informal note to the Norcross Police Department.

A compliment or commendation may address any event that you feel demonstrates any effort on the part of the employee that deserves special recognition. This may include such acts as: extraordinary acts, significant life saving measures, or other unusual courtesy or compassion acts.

To send a compliment or commendation by e-mail please address it to Captain Brian Harr at bharr@norcrosspd.com. Captain Harr will ensure that the appropriate employee and supervisor receives the message.

All compliments and commendations are formally documented and the affected employees and their supervisors will be notified.