Public Works and Utilities
The infrastructure of the City of Norcross is maintained by Director Craig Mims and the staff of the Public Works and Utilities Department. The responsibilities of the department include the maintenance of utilities such as Power, Water and Sewer along with roads, storm water, sanitation and parks.
The City of Norcross is a proud member of MEAG (Municipal Electric Authority of Georgia) which is a public power authority made up of 49 Georgia municipalities who produce and distribute their own power. MEAG was formed to help keep rates competitive for all of its members. Rates from such groups are generally lower than local competitors. In 2008 the City spent $6,783,328 maintaining and expanding electrical services to its residential and commercial customers. Norcross services 4200 customers and maintains 84 miles of electric lines. While most of the City's territory is within the borders of Norcross, the City is allowed to bid on projects that have a load of 900 kW or more.
Water and sewer is also provided to local customers through the City of Norcross. The City has been completing major renovations to its existing system and in 2008 invested $1,973,184 in water and sewer. Norcross has 55 miles of water mains and 49 miles of sewer lines. Because the City operates the utilities, it is able to be more responsive to customers allowing problems to be addressed as quickly as possible. This also eliminates the need to contact multiple staff if someone in the City has a problem.
The Street Division maintains approximately 61 miles of city streets. The department repairs and maintains sidewalks, medians, shoulders and ditches within the right-of-way of the City's streets. The City has moved forward with an aggressive road repair program. This program has operated so well, the City is ahead of schedule and in a position to pave more roads faster than previously anticipated. Roads and sidewalks are paid for by the general fund of the City, through SPLOST, or through grants submitted by City staff.
The stormwater utility falls under the purview of the Public Works and Utilities Department. A stormwater fee is charged to control and improve the discharge of water from property to meet EPD standards. The fees are used to improve and maintain drainage, to reduce flooding, property damage and to comply with new state and federal regulations. The City of Norcross worked hard to create a fair and equitable stormwater fee schedule. Property owners in the City pay only $1.25 per 100 square feet of impervious area; this is almost half of the $2.46 which is charged by Gwinnett County.
In 1988, Norcross converted from a City operated solid waste collection system to a privately operated system. The City offers refuse collection through a contractual agreement with Advanced Disposal for both residential and business collection. Residential collection is done once weekly at the curb. Back door or side yard pickup is provided to residential customers who are disabled. Medical certification is required for this service. Commercial dumpster customers may be serviced from one to six times per week based on the volume of waste generated.
Resources
- CONSERVE WATER -
- COMMERCIAL APPLICATION FOR SERVICE -
- CUSTOMER REFUND FORM -
- Incentive Programs for Electric Service Customers - The City of Norcross is committed to providing reliable service, competitive rates, and service policies designed to assist customers in their purchase and use of electric service. To this end, the City of Norcross has adopted a policy to provide refunds to builders and property owners of residential dwellings that install electric water heaters and heat pumps. In order to qualify for a refund, permission to install load management switches on air conditioning units and electric water heaters is required.
Interested homeowners should contact "Norcross Power" at 770-448-2122 - DISCONNECT REQUEST -
- APPLICATION FOR SERVICES -
- SERVICE APPLICATION COVER LETTER -
