Open Records Requests

Requests may be submitted verbally or in writing. You may complete the open records request form, and email it to 

Requests for Police requests can be submitted online at, in person, by fax to 678-802-6792, emailed to, or by phone at 770-448-2111.

Check to make sure the address you are requesting records for is inside the City Limits of Norcross.


As authorized by Georgia Code Section 50-18-71 of the Open Records Act, the City of Norcross charges a fee per hour for search, retrieval, monitoring and other direct administrative costs involved with an open record request for access to our records after the first fifteen minutes of a city employee's time expended. This fee represents the salary of the lowest-paid full-time employee who possesses the necessary skill and training to perform the request. We also charge $0.10 for each page of our records you request to have copied and may charge an additional fee for certified copies or other copies for which a fee is expressly authorized or otherwise provided for by law. There is no copy fee if you have your documents submitted to you electronically.

The city requests payment for the requested documents before the records will be produced. Payment for record requests can be made via credit card, cash, money order, or check (personal or company) made out to the City of Norcross. For additional information and questions regarding open records, please call the City Clerk's Office at 678-421-2035.

Document Availability

Documents must be available within three business days from the request. When some documents are not available, or the city estimates it is going to charge more than $25 to produce the records or there are exceptions that the city relies upon, it must send a letter within three business days from receipt of the request stating when the documents will be available, an estimate of how much production costs will be, and what exception the city relies upon including citing the specific portions of the law.