City Operations

Last Updated 3:05 p.m. 10/13/2020
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City Hall

City Hall & Other City-owned Facilities

City Hall will open to the public beginning October 12th in order to accommodate advanced voting ahead of the November elections. (Information on elections in Norcross can be found here.) As an added convenience, the drive-through at City Hall has reopened for normal hours of operation to assist customers with utility payments and other services, though we still highly encourage you to use our online portals in an effort to limit in-person traffic and exposure. Masks are required on all city-owned premises, and we ask that you please continue to follow the CDC's guidelines on social distancing. 

>>> City Hall General Information: (770) 448-2122
Service Assistance

Service Assistance

While we still highly encourage the use of our online portal for payments and form submittals, processing fees have resumed as of August 15. Please see below for specific service information.

Pay Bills & Municipal Court Payments:  
Payments can be mailed, dropped off using the City Hall drive-through or night depository box, paid online or called in using 1-844-598-3636. Update: On April 20th, Mayor and Council voted to amend the city's emergency ordinance, providing a mechanism for Norcross Power customers to request deferment of payment. Details on eligibility and applying for deferment can be found here.
Apply for Utility Service or Business License (Including Renewals): 
Call 770-448-2122 or email
For Plan Submission/Permit Requests/Change of Occupancy:
Use the online portal and follow the direction for account setup and submission or call 678-421-2027 for assistance.
For Building Inspections:
Email or call 678-421-2027 for assistance.
For Zoning/Variance/ARB/Engineering/Arborist:  
Email or call 678-421-2027 for assistance. 
For Public Works Service Tickets:
Submit request online. Call 678-421-2069 if any questions.
For Sanitation:
Sanitation and recycling will remain on schedule, with a few alterations to service. Glass recycling drop-off has been moved from the Public Works lobby to the Public Works parking lot. Bulk item collection, which had been halted during the Shelter at Home Order, is back. Advanced Disposal will collect either one bulk household furniture item per week or up to 5 extra bags that will not fit in a trash cart per week if scheduled at least before 3 p.m. the day prior to a customer’s regularly scheduled pick-up day. Customers may submit requests for bulk-item pickup or report missed pickups at the new sanitation number 678-495-0058, which connects directly with Advanced Disposal. Other requests or concerns can be submitted 24/7 through the city's Request Tracker.



The Municipal Court Office will remain closed to the public for in-person services until city facilities are reopened. However, regular court arraignments resumed on Tuesday, June 9th. Court cases are being rescheduled with a modified court calendar to adhere to social distancing due to concerns with COVID-19. Only defendants will be permitted on the premises. Please click here for more information. To pay municipal court citations, please reference the above “Service Assistance” instructions. For any additional questions, please email If you are paying court citation, payments can be mailed or dropped off using the City Hall night depository box, please write court on the outside of your envelope. Only money orders and checks accepted; no cash.

Probation Services:
Probation services and meetings normally held at City Hall will be rescheduled. You can make online payments at You will need your name, case number/ticket number, and probation officer’s name to use this site. Any probation questions regarding your case should be directed by phone at 770-455-6880 or email to


Officers will continue to respond to all emergency needs, both day and night. Non-emergency calls are being handled by phone with an officer. Remember, if you live/work in the city, you can call 770-448-2111 for all police needs. Of course call 911 for fire, medical or other emergency. While the window will remain closed, our NPD lobby is open for walk-in emergency needs–the lobby phone connects directly to dispatchers. Police and Accident Reports can be obtained by emailing


City Parks, including pavilions, playgrounds and restrooms, are now open to the public. Please note that the Lillian Park Splash Pad remains closed. 
Meetings & Events

Meetings & Events

Following CDC recommendations, the city will cease public gatherings at city facilities containing more than 10 people until further notice. This includes the cancellation of the following city events: 

October 12: Movie Monday

October 17: Light Up Norcross Lantern & Costume Parade
October 24: 150th Celebration (Will be rescheduled for 2021)
October 26: Movie Monday
November 6: First Friday Concert - Chi-Town Transit Authority
November 7: Gateway International Festival
November 9: Movie Monday
November 23: Movie Monday
December 5: Holiday Tour of Homes
December 14: Movie Monday
December 28: Movie Monday

Lionheart Theatre is closed until further notice, and all future scheduled events are also subject to change; citizens should keep checking the city website for the most up-to-date status. All public meetings except council meetings have been postponed until further notice. Council meetings will be conducted via teleconference. You can tune in to council meetings online.