City Operations

Last Updated 4:23 p.m. 5/26/2020
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City Hall

City Hall & Other Closed Facilities

All city facilities have been closed to the general public until further notice. This includes City Hall, Public Works, Court Offices, Welcome Center, Cultural Arts & Community Center and the Fire Station Museum. Daily operations will continue–see below for service assistance.

>>> City Hall General Information: (770) 448-2122
Service Assistance

Service Assistance

In order to encourage online payments, convenience fees for online payments will be suspended until July 15. Please see below for specific service information.

Pay Bills & Municipal Court Payments:  
Payments can be mailed, dropped off using the City Hall night depository box, paid online or called in using 1-844-598-3636. If you are paying court citation, please write court on the outside of your envelope. Only money orders and checks accepted; no cash. Update: On April 20th, Mayor and Council voted to amend the city's emergency ordinance, providing a mechanism for Norcross Power customers to request deferment of payment. Details on eligibility and applying for deferment can be found here.
Apply for Utility Service or Business License (Including Renewals): 
Call 770-448-2122 or email
Note: The deadline for business license renewal has been extended from March 31 to May 29.
For Plan Submission/Permit Requests/Change of Occupancy:
Use the online portal and follow the direction for account setup and submission or call 678-421-2067
For Building Inspections:
Email or call 678-421-2067
For Zoning/Variance/ARB/Engineering/Arborist:  
Email or call 678-421-2067 
For Public Works Service Tickets:
Submit request online. Call 678-421-2069 if any questions.
For Sanitation:
Sanitation and recycling will remain on schedule, with a few alterations to service. 1) Glass recycling drop-off has been moved from the Public Works lobby to the Public Works parking lot. 2) Effective March 23rd, Advanced Disposal will no longer pick up bulk items (TVs, mattresses, furniture, etc.) or garbage bags left outside of the cart. 


Municipal court sessions will resume June 9th at 9 a.m. To pay municipal court citations, please reference the above “Service Assistance” instructions. For any additional questions, please email 

Probation Services:
Probation services and meetings normally held at City Hall will be rescheduled. You can make online payments at You will need your name, case number/ticket number, and probation officer’s name to use this site. Any probation questions regarding your case should be directed by phone at 770-455-6880 or email to


Officers will continue to respond to all emergency needs, both day and night. Non-emergency calls are being handled by phone with an officer. Remember, if you live/work in the city, you can call 770-448-2111 for all police needs. Of course call 911 for fire, medical or other emergency. While the window will remain closed, our NPD lobby is open for walk-in emergency needs–the lobby phone connects directly to dispatchers. Police and Accident Reports can be obtained by emailing–the $5 fee is waived at this time.


All city park facilities are closed until further notice for private, permitted events. Parks are still open for individuals and small family units with fewer than ten people, per CDC guidelines. However, please note that visitation is at your own risk. Playgrounds, exercise equipment, public grills and other "high touch" areas are closed and will be taped off (this includes Discovery Garden). Weddings and private parties already reserved for the month of April have been canceled. Park pavilion rentals are suspended through May 31, 2020. 
Meetings & Events

Meetings & Events

Following CDC recommendations, the city will cease public gatherings at city facilities containing more than 10 people until further notice. This includes the cancellation of the following city events: 

May 22: Summer Concert Series - Limelight the Band

May 25: Memorial Day Remembrance

May 26: Movie Monday
June 5: Summer Concert Series - A1A
June 6: Jazz in the Alley
June 8: Movie Monday
June 13: Spirit of Atlanta 5K
June 19: Summer Concert Series - The Bee Gees
June 20: Bluesberry & Beer Festival
June 20: Norcross Pride
June 22: Movie Monday
July 3: Red, White, & BOOM!
July 11: Jazz in the Alley
July 13: Movie Monday
July 17: Summer Concert Series - Az Izz
July 27: Movie Monday
July 31: Summer Concert Series - Blue Label
August 8: Jazz in the Alley
September 5: Jazz in the Alley

Lionheart Theatre is closed until further notice, and all future scheduled events are also subject to change; citizens should keep checking the city website for the most up-to-date status. All public meetings except council meetings have been postponed until further notice. Council meetings will be conducted via teleconference. You can tune in to council meetings online.