COVID-19 Information

COVID-19 Update header
In order to help slow the spread of COVID-19 in Norcross and the surrounding area, the City of Norcross has implemented various efforts to help ensure the safety of our staff and citizens. We are closely monitoring both CDC and the Department of Public Health guidelines and updates, and will alert citizens should further steps need to be taken.  

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City Operations

Last Updated 2:55 p.m. 7/6/2021
City Hall

City Hall & Other City-owned Facilities

City Hall opened back up to the public on October 12, 2020. We still highly encourage customers to limit chances of exposure and use our online portals for utility payments and other services whenever possible. Masks are required on all city-owned premises, and we ask that you please continue to follow the CDC's guidelines on social distancing. 

>>> City Hall General Information: (770) 448-2122
Service Assistance

Service Assistance

While we still highly encourage the use of our online portal for payments and form submittals, processing fees have resumed as of August 15, 2020. Please see below for specific service information.

Pay Bills & Municipal Court Payments:  
Payments can be mailed, dropped off using the City Hall drive-through or night depository box, paid online or called in using 1-844-598-3636. 
Apply for Utility Service or Business License (Including Renewals): 
Call 770-448-2122 or email
For Plan Submission/Permit Requests/Change of Occupancy:
Use the online portal and follow the direction for account setup and submission or call 678-421-2027 for assistance.
For Building Inspections:
Email or call 678-421-2027 for assistance.
For Zoning/Variance/ARB/Engineering/Arborist:  
Email or call 678-421-2027 for assistance. 
For Public Works Service Tickets:
Submit request online. Call 678-421-2069 if any questions.
For Sanitation:
Sanitation and recycling will remain on schedule, with a few alterations to service. Glass recycling drop-off has been moved from the Public Works lobby to the Public Works parking lot. Bulk item collection, which had been halted during the Shelter at Home Order, is back. Advanced Disposal will collect either one bulk household furniture item per week or up to 5 extra bags that will not fit in a trash cart per week if scheduled at least before 3 p.m. the day prior to a customer’s regularly scheduled pick-up day. Customers may submit requests for bulk-item pickup or report missed pickups at the new sanitation number 678-495-0058, which connects directly with Advanced Disposal. Other requests or concerns can be submitted 24/7 through the city's Request Tracker.


The Municipal Court Office is now open and we continue to follow social distancing guidelines. Only defendants will be permitted on the premises. Please click here for more information. To pay municipal court citations, please reference the above “Service Assistance” instructions. 

For any additional questions, please email If you are paying court citation, payments can be mailed or dropped off using the City Hall night depository box, please write court on the outside of your envelope. Only money orders and checks accepted; no cash.

Probation Services:
You can make online payments at You will need your name, case number/ticket number, and probation officer’s name to use this site. Any probation questions regarding your case should be directed by phone at 770-455-6880 or email to


Officers will continue to respond to all emergency needs, both day and night. Non-emergency calls are being handled by phone with an officer. Remember, if you live/work in the city, you can call 770-448-2111 for all police needs. Of course call 911 for fire, medical or other emergency. While the window will remain closed, our NPD lobby is open for walk-in emergency needs–the lobby phone connects directly to dispatchers. Police and Accident Reports can be obtained by emailing


City Parks, including pavilions, playgrounds and restrooms, and the Lillian Webb Park Splash Pad are now open to the public.
Meetings & Events

Meetings & Events

Please consult our events page and calendar for up-to-date information on scheduled and canceled events. All future scheduled events are also subject to change; citizens should keep checking the city website for the most up-to-date status.

All public meetings of Mayor & Council as well as our boards and committees have resumed normal meeting schedules and are being conducted in person. Please consult the agenda packet for the relevant meeting on the
Meetings & Agendas webpage. 

Lionheart Theatre has resumed operations as follows: 


The Lionheart Theatre Company is taking the COVID-19 pandemic seriously. During this time, we are taking safety precautions to protect the health of our patrons, performers, staff and volunteers. Below is the current safety protocol for Lionheart based on current CDC guidelines and recommendations:

  • Masks are optional and recommended for those who have not yet been vaccinated.
  • Seating will no longer be assigned, and Lionheart will increase seating to our full capacity.
  • Strict cleaning and sanitation measures are completed inside the theatre, house and other public spaces before each performance and/or event.
  • Hand sanitizer is available for all who enter the theatre and/or event spaces.


As this situation continues to evolve, we encourage you to carefully monitor the 
CDCGeorgia Department of Public Health, and the county health offices. The State of Georgia also has a COVID-19 hotline (see below). If you believe that you are experiencing symptoms of COVID-19 or have been exposed to the novel coronavirus, please contact your primary care doctor, an urgent care clinic or your local federally qualified healthcare center. 

Contact COVID-19 Hotline: 844.442.2681

Other Important Numbers to Know:
Gwinnett, Newton and Rockdale County Health Department*: (770) 339-4260 
GNRC 24/7 On-Call Epidemiologist: (404) 323-1910 
State Public Health Department 24/7 Line: (866) 782-4584
*The Gwinnett, Newton and Rockdale County Health Department is the lead response agency for our area.

Prevent the Spread Information & Guidance - English (PDF)
Enfermedad del coronavirus 2019 - Espanol (PDF)