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Administration

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1. What is the current Millage Rate?

The 2023 Millage Rate for the City of Norcross is 6.249. This amount was voted on and approved by the Mayor and Council on August 7, 2023.

2. Who performs the property value assessment?

Gwinnett County performs all property value assessments. The City of Norcross does not perform any type of property value assessments.

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Architectural Review Board

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1. How do I have my request heard by the ARB?

At minimum, your application will need to include a site drawing to show the location of the project on your property, drawings to show what the building elevations will look like when complete, and an application form. The application form has a detailed description of the submittal requirements. Although not necessary, we strongly recommend you meet with the Community Development and Planning Director prior to submitting your application. Each request is unique, and we would like the opportunity to guide you through the process.

2. When are the meetings?

Filing deadlines are the third Tuesday of each month. Applications will be heard the third Tuesday of the following month at:
Norcross City Hall
Second floor, Community Room @ 6pm
We recommend you attend the meeting to answer questions from the board.

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Building Official

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1. How do I request an inspection?

Inspections may be requested by calling our automated phone line at 678-421-2027.

2. Will my inspection be on the same day that I called in?

Typically, inspections will take place the next day if the request was made before 4 p.m.

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City Clerk

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1. How do I submit an open records request and is there a charge?

Click here to submit an Open Records Request. Before submitting your request, please ensure the address you are requesting records for is inside the City Limits of Norcross. 

You will not be charged for the first fifteen minutes that it takes to research your request. After that, you will be charged the hourly rate of the lowest-paid person qualified to answer the question. It is 10 cents per page for copies.

For more information about open records, visit our Open Records webpage. Additional questions regarding open records may be emailed to the City Clerk at monique.philip@norcrossga.net.

2. How can I find out what the City Council will be discussing?

You may access the Council Docket on-line for the upcoming City Council meetings. All Minutes and Agendas are available here. 

3. Can I speak at the City Council Meeting?

The public may address the Mayor and Council on matters of concern. All members of the public who wish to address the Council can submit their name and the topic of their comments to the City Clerk at least three business days before the Council meeting. Five minutes are allotted, and comments should be limited to the chosen topic. These limits can be waived by a majority vote of the Council.

4. Where can I obtain an Ordinance?

City of Norcross Ordinances are available online at Municode or available at the City Clerk's office. View it here. 

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Code Enforcement

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1. Can I park my vehicle on grass?

No, vehicles are not permitted to be parked on any non-hard surface (i.e., residential lawns).

2. Can I attach a sign for advertising on a tree in my front yard?

No sign may be painted upon or attached to a tree, utility pole, rock, or other natural feature, and no part of a sign shall be located in, over, or project into a public right-of-way except for awning signs, canopy signs, or projecting signs in the Historical District.

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Community Development

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1. How can I determine if a specific property is located within city limits or in unincorporated Gwinnett County?

Use Gwinnett County GIS Data Browser to determine if a specific property is located within city limits or in unincorporated Gwinnett County. Click here for instructions. 

2. Who is responsible for detention pond maintenance?

The property owner is responsible for maintenance of a detention pond.

3. Can I cut trees or clear brambles in a Stream Buffer or Zoning Buffer and then landscape it?

Yes, within limits. Clearing and pruning can occur with hand tools only and must be done manually. No track or motor powered vehicles for such activities are allowed in these buffer zones.

4. Can I do grading or other construction activity on my property without a permit?

In some cases, yes. Such cases are if you are performing what is called 'minor landscaping activities'.The germane ordinances incorporate minor landscaping activities as grading activities of less than 5,000 square feet (about a 70'x70' area). If you find your activites are greater than this, then you will need to obtain a development permit from the Community Development Department, located at 65 Lawrenceville Street, Norcross GA 30071.

5. How can I get a survey of my property?

Contact the Deeds and Records Office of Gwinnett County at 770-822-8100 to determine if a property survey has been recorded with the county. If a survey is not on file with the Deeds and Records Office, it may be necessary to have a licensed professional surveyor prepare one for you.

6. Where can I get a copy of my lot or subdivision plat (often referred to as the final plat)?

A copy of your subdivision plat may be obtained at the Gwinnett County Deeds and Records Office in the Clerk of Superior Court at 75 Langley Drive in Lawrenceville, GA. All subdivision plats are recorded in the Deeds and Records office along with all revisions.

7. How do I obtain certification for zoning on a parcel of land?

Send application requesting zoning certification and payment addressed to: City of Norcross Community Development, 65 Lawrenceville St., Norcross, Georgia 30071. Click here for procedures.

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Court Services

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1. When is my court date?

Check the bottom portion of your citation,  call the Court Services office at 770-448-2173 or email court@norcrossga.net.

2. Do I need an attorney?

You are not required to hire an attorney but you do have a right to seek legal council for your case if you choose to.

3. Can I make partial payments?

No partial payments are accepted.The full payment for all of your citations will be expected after a guilty or no contest plea, or a conviction. If you cannot pay the full amount, you will be placed on probation to make monthly payments. There is a monthly supervision fee of $49 per month while on probation. These probation fees are set by the state legislature of Georgia.

4. How can I get a certified copy of my disposition?

Certified copies of dispositions are free of charge and can be requested using the Just Foia (Open Records Request) link below. Certified or Uncertified copies of dispositions are normally available 7 days after the assigned court date.

5. Who can tell me if my license has been suspended or how to get it reinstated?

The Georgia Department of Driver Services. They can be contacted at 678 413 8400 or online at http://www.dds.ga.gov.

6. How many points will be assessed on my driver's license?

The Municipal Court only reports convictions of moving violations to the Georgia Department of Driver Services. You must contact the Georgia Department of Driver Services directly to inquire about violations and points that are assessed for those violations and convictions. The Georgia Department of Driver Services can be contacted at 678 413 8400 or online at http://www.dds.ga.gov .
Your insurance rates are determined by your insurer.

7. I missed my court date. What can I do?

If the payment for your fine does not reach the court office prior to your court date and you fail to appear at your assigned court time, a bench warrant can be issued for your arrest. If a bench warrant has been issued for failure to appear in court for your citation, the Department of Driver Services may have been notified to suspend your driver's license pursuant to O.C.G.A. 40-5-56 AND/OR 17-6-11. It is your responsibility to clear your license with the Department of Driver Services. Warrants must be cleared before you can obtain the necessary authorization to clear your license with the Department of Driver Services. Failure to appear warrants may be cleared through the court office Monday through Friday, 8:00 a.m. until 4:30 p.m., except during holidays.

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Downtown Development Authority

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1. What are the boundaries of the Development Authority?

February 2015- Members of the City Council were in overwhelming support of a request to expand the Downtown Development Authority (DDA) area. The expansion covers all commercially zoned properties.

2. If my business is within the Development Authority area, what does this mean to me?

Expansion of the Development Authority area simply allows the Authority more interaction with our Economic Development Department. We are now able to assist with ALL redevelopment projects in your area and will have a say in their prioritization.

According to Rusty Warner, of the Economic Development Department, "The expansion of the Development Authority will bring a different vision to my department to help create jobs and new business corridors, especially clusters of technology and bioscience-based companies. The expanded DDA will also help with new ideas and a 'fresh perspective.'

We have a diverse community, in search of new living styles. The work-where-you-live idea is still alive, and Norcross will once again be taking the lead much faster, with the advocacy of the Development Authority.”

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Elecciones 2020

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1. ¿Quiénes son los candidatos elegibles para las Elecciones Generales de la ciudad de Norcross?

Los candidatos elegibles son:

• Josh Bare (en ejercicio)
• Sonia Lopez (oponente)
• Andrew Hixson (candidato único)
• Arlene Beckles (candidata única)

2. ¿Qué medios de votación se utilizarán para las elecciones de 2020?

La ciudad utilizará boletas impresas. 

3. ¿Cuándo es la fecha límite de registro de votantes para las elecciones de 2020?

Es el lunes 5 de octubre de 2020.

4. ¿Dónde me puedo registrar para votar?

• Las oficinas que expiden licencias de conducir o documentos de identidad.

• Las oficinas de asistencia pública o que administran programas para personas discapacitadas.

• La Oficina Electoral y de Registro de Votantes.

• Todas las escuelas públicas del condado de Gwinnett. 

• Todas las bibliotecas públicas.

• Las solicitudes para envío por correo o en línea se pueden descargar en http://www.mvp.sos.ga.gov/.

• En las municipalidades.

Se debe registrar 30 días antes de una elección para ejercer el derecho a voto. Si ya se registró y cambió de nombre o dirección, debe hacer la modificación 30 días antes de una elección para ejercer el derecho a voto. 

Elecciones municipales
Si es un votante empadronado en el condado de Gwinnett y vive dentro de los límites de la ciudad, está empadronado automáticamente para las elecciones municipales.

5. ¿Cómo doy de baja a una persona fallecida de la lista oficial de votantes empadronados en el condado de Gwinnett?

Debe rellenar el formulario de Notificación de Votantes Fallecidos para informar la muerte de un votante empadronado en el condado de Gwinnett. Envíe el formulario por correo o fax a:

https://www.gwinnettcounty.com/static/departments/elections/pdf/Notification_of_Deceased_Voter_English_Spanish_combo_v2.pdf

Gwinnett County Board of Registrations and Elections

75 Langley Drive

Lawrenceville, GA 30046 

Correo electrónico: voterregistration@gwinnettcounty.com  

Fax: 678.226.7208 

6. ¿Hay alguna regulación vinculada con los votantes discapacitados o adultos mayores que no pueden hacer fila para votar?

Sí. Se permitirá a cada votante mayor de 75 años o discapacitado que necesite ayuda para votar, a pedido de un empleado, hacerlo de inmediato en la siguiente urna disponible sin tener que hacer fila, entre las 9:30 a.m. y 4:30 p.m.  

O bien, se enviarán boletas para las elecciones generales y primarias y la segunda vuelta que al votante adulto mayor o discapacitado deberá completar y enviar para votar ausente por correo.  

7. Mi dirección postal es en Norcross. ¿Soy elegible automáticamente para votar en las elecciones municipales?

No necesariamente. Puede encontrar el centro de votación en la página My Voter Page (MVP). 

https://www.mvp.sos.ga.gov/MVP/mvp.do

8. ¿Quién puede votar ausente por correo? ¿Cuán a menudo debe enviar una solicitud?

Cualquier persona registrada para votar en una elección puede solicitar una boleta de votación ausente hasta 180 días antes de las elecciones. El votante no está obligado a explicar las razones específicas, pero las puede indicar en la solicitud. Las personas pueden solicitar y enviar boletas en cualquier elección para una votación por correo. Es fácil solicitar una boleta para votar por correo y este pedido es específico para una elección. La solicitud solo es válida para una elección, al menos que el votante sea un adulto mayor o esté discapacitado. 

Si una persona no puede votar en persona porque es mayor de 65 años o está discapacitada físicamente, puede marcar la casilla designada en la solicitud de boleta de votación ausente para recibir una para todas las elecciones en un año dado. 

Se debe presentar una nueva solicitud cada año. En Georgia no existe la categoría de votante ausente permanente.

9. ¿Cómo consigo una boleta de votación ausente?

Se debe recibir primero una solicitud completada antes de emitir una boleta de votación ausente. Llame a la secretaría de la ciudad al 678.421.2035 para pedir que le envíen una solicitud por correo o fax o haga clic aquí para descargarla. 

Si descarga la aplicación, debe completarla, imprimirla, firmarla y devolverla de una de las maneras siguientes:

Por fax a: _____________________________. 

Escanee y envíe la solicitud por correo electrónico a absentee@norcrossga.net. 

Entrega en persona o envío por correo a la Oficina Electoral: 65 Lawrenceville St., Norcross, 

GA 30071.

10. ¿Puede un vecino de Norcross votar en las elecciones del condado y estatales en el ayuntamiento?

No. Las elecciones en la ciudad de Norcross son separadas, como ocurre en la mayoría de las municipalidades en el condado de Gwinnett.  

11. ¿Cómo envío mi boleta de votación ausente?

Cuando reciba la boleta, debe votar según las instrucciones. Se envían dos sobres junto con la boleta: uno (blanco) para el Voto Oficial y otro (amarillo) que contiene el Juramento Electoral, impreso en el reverso, con la dirección del destinatario. Después de elegir los candidatos, se deben seguir estas instrucciones:

• Guarde la boleta de votación en el sobre (blanco) del Voto Oficial.

• Coloque ese sobre dentro del otro amarillo con el Juramento Electoral.

• Cierre el sobre amarillo de modo seguro. 

• Firme el juramento. 

• Ponga una estampilla en el sobre con la dirección del destinatario. 

• Envíe por correo o entregue en persona la boleta de votación a la Oficina Electoral antes de las 7 p.m. del día de las elecciones.

• En el caso de un votante discapacitado, un familiar adulto, un adulto que vive en el hogar con él o un proveedor de cuidados pueden devolver la boleta. 

Todas las boletas de votación se deben enviar a:

Elections Office 

65 Lawrenceville St. 

Norcross, GA 30071

12. ¿Puede un familiar de un votante discapacitado solicitar una boleta de votación ausente en su lugar?

Un familiar adulto de un votante discapacitado que vive en el condado puede solicitar una boleta, pero no votar en nombre de esa persona. El familiar que completa la solicitud debe marcar la casilla «discapacitado» y firmarla de modo apropiado.

13. ¿Se puede recoger una boleta de votación para una persona?

No. Las boletas de votación se deben enviar por correo o entregar en la oficina a menos que el votante sea hospitalizado de forma inesperada dentro de los cinco días antes de las elecciones. Comuníquese con la Oficina Electoral de Norcross para obtener más información.

14. ¿Cuáles son los plazos para presentar solicitudes o boletas de votación ausente?

Solicitudes: El último día que la Oficina Electoral de Norcross aceptará solicitudes para la votación ausente es el viernes antes de las elecciones, a las 5:00 p.m. El último día que se envían boletas por correo es el viernes antes de las elecciones. Todas las solicitudes se procesarán en el orden que fueron recibidas. La Oficina Electoral de Norcross no recomienda tratar de votar por correo una semana antes de las elecciones. No se garantiza la entrega de las boletas. 

Boletas: La Oficina Electoral debe recibir todas las boletas de votación el día de las elecciones a las 7:00 p.m. No se contará ninguna boleta recibida después de las 7:00 p.m. ese día, sin importar la fecha de envío por correo o del matasellos.  

El último día para votar en persona es el viernes antes de las elecciones. No hay votación anticipada el sábado, domingo o lunes inmediatamente antes de las elecciones.

15. ¿Se puede enviar la boleta de votación ausente por correo expreso?

Sí. Si el votante paga los gastos de envío, la Oficina Electoral de Norcross enviará la boleta por correo expreso si hay suficiente tiempo antes de la fecha límite. Para ello, la Oficina Electoral debe recibir un sobre de correo certificado o mensajería urgente o el número de cuenta para cobrar el gasto. El pago de un servicio de correo expreso no acelera el procesamiento regular de la solicitud de boleta de votación ausente que se tramitará de la misma manera que todas las otras recibidas al mismo tiempo.

16. El votante no recibió la boleta enviada por correo. ¿Se puede enviar otra?

Sí. La ley establece que, si un votante no recibe una boleta dentro de un plazo razonable, deberá rellenar el formulario de la Declaración jurada de boleta perdida (véase más abajo) para indicar que no recibió la boleta original. Cuando la Oficina Electoral recibe el formulario, envía una segunda boleta por correo, pero solo a pedido.

Si el votante acude a la Oficina Electoral de Norcross a más tardar el viernes antes de las elecciones y rellena el formulario (véase a continuación), podrá votar de inmediato con una boleta impresa en la oficina.

Declaración jurada de boleta perdida (en inglés y español) https://www.gwinnettcounty.com/static/departments/elections/pdf/Cancellation_of_Absentee_Ballot_Combined_2018.pdf

17. ¿Qué sucede si tengo una boleta de votación ausente, pero decido votar en mi distrito el día de las elecciones?

Si tiene la boleta, puede llevarla a la mesa electoral el día de la votación anticipada o de las elecciones, entregarla al gerente de los comicios y votar en persona. 

Si el votante envió la boleta por correo, pero la Oficina Electoral de Norcross no la recibió, debe rellenar el formulario de la Declaración jurada de boleta perdida para indicar que no recibió o se perdió la boleta original. El gerente se comunicará con la Oficina Electoral para confirmarlo y el elector podrá emitir su voto en persona en el lugar, el día de la votación anticipada o de las elecciones en el horario apropiado.

Si la Oficina Electoral recibió y aceptó la boleta, no se la podrá cancelar. 

18. ¿Cómo será el escrutinio de los votos este año?

La ciudad utilizará boletas impresas para el recuento de los votos respectivos.

19. ¿Cómo puedo cambiar mi nombre en el padrón electoral?

Puede cambiar su empadronamiento en línea o puede descargar una copia de la solicitud de empadronamiento.  

https://registertovote.sos.ga.gov/GAOLVR/welcome.do#no-back-button

20. ¿Puedo cambiar mis datos del padrón en la mesa electoral cuando vote el día de las elecciones?

Sí. Puede solicitar una tarjeta para actualizar el nombre o la dirección. 

21. ¿Qué es una boleta provisional? ¿Por qué motivo puedo usar una?

Una boleta provisional es una boleta impresa que un elector usa cuando no se puede determinar si es elegible para votar en el centro de votación. Lea las situaciones siguientes.  Los votantes que declaran que están empadronados y son elegibles para emitir el voto en la ciudad donde desean hacerlo, pero cuyos nombres no figuran en la lista del padrón, pueden emitir una boleta provisional. Si cree de buena fe que está empadronado correctamente en la ciudad, tiene derecho a emitir una boleta provisional de votación que será válida si la Oficina del Jefe de Registro del condado puede determinar su elegibilidad dentro de los tres días posteriores a las elecciones.

• Soy un votante empadronado en este condado, pero me informan que estoy en el centro de votación equivocado en mi condado.

• Soy un votante empadronado en este condado, pero me informan que estoy en el padrón electoral de un condado distinto.

• Creo que estoy empadronado para votar en este condado, pero el empleado no puede encontrar mi registro ni la Oficina del Jefe de Registro puede confirmarlo.

• Soy un votante empadronado en este condado, pero me olvidé de traer mi documento de identidad con foto a los comicios.

• Voto por primera vez en Georgia. Cuando me empadroné para votar por correo en este condado, no presenté una copia de un documento de identidad que verifica mi nombre y dirección.

• Estoy votando en un horario prolongado en una elección y hay candidatos federales en la boleta.

  ¿Qué es una boleta provisional? ¿Por qué motivo puedo usar una? 

  Una boleta provisional es una boleta impresa que un elector usa cuando no se puede determinar si es elegible para votar en el centro de votación. Lea las situaciones siguientes.  Los votantes que declaran que están empadronados y son elegibles para emitir el voto en la ciudad donde desean hacerlo, pero cuyos nombres no figuran en la lista del padrón, pueden emitir una boleta provisional. Si cree de buena fe que está empadronado correctamente en la ciudad, tiene derecho a emitir una boleta provisional de votación que será válida si la Oficina del Jefe de Registro del condado puede determinar su elegibilidad dentro de los tres días posteriores a las elecciones.

  • Soy un votante empadronado en este condado, pero me informan que estoy en el centro de votación equivocado en mi condado.

  • Soy un votante empadronado en este condado, pero me informan que estoy en el padrón electoral de un condado distinto.

  • Creo que estoy empadronado para votar en este condado, pero el empleado no puede encontrar mi registro ni la Oficina del Jefe de Registro puede confirmarlo.

  • Soy un votante empadronado en este condado, pero me olvidé de traer mi documento de identidad con foto a los comicios.

  • Voto por primera vez en Georgia. Cuando me empadroné para votar por correo en este condado, no presenté una copia de un documento de identidad que verifica mi nombre y dirección.

  • Estoy votando en un horario prolongado en una elección y hay candidatos federales en la boleta.

22. Soy un candidato y quisiera obtener una lista de votantes empadronados. ¿Es posible?

https://sos.ga.gov/index.php/Elections/order_voter_registration_lists_and_files

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Elections

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1. How can I determine if I am qualified to vote in the City of Norcross municipal elections?

View the to determine if you live in the corporate limits of the City of Norcross. Zoning Map

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Elections 2020

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1. Who are the qualified candidates for the City of Norcross General Election?

The qualified candidates are:

• Josh Bare (incumbent)
• Sonia Lopez (opponent)
• Andrew Hixson (unopposed)
• Arlene Beckles (unopposed)

2. What voting equipment will the city use for the 2020 Election?

The City will utilize paper ballots.

3. When is the voter registration deadline for the 2020 Election?

Monday, October 5, 2020

4. Where can I register to vote?

• Offices where driver’s licenses or ID cards are issued

• Offices where persons apply for public assistance or which administer programs for the disabled

• Voter Registration and Elections Office

• All Gwinnett County Public Schools 

• All public libraries

• Mail-in and online applications are available at http://www.mvp.sos.ga.gov/

• All city halls

You must be registered 30 days before any election to be eligible to vote in that election. If you are already registered and have had a change of name or address, it must be changed 30 days before any election to be effective for that election.

City Elections

If you are a registered Gwinnett County voter and reside within the city limits, you are automatically registered for city elections.

5. How do I remove a deceased voter from the official list of registered voters in Gwinnett County?

The Notification of Deceased Voter form is intended to provide notification of the death of a Gwinnett County registered voter. Please complete this form. Mail or fax the form to:

https://www.gwinnettcounty.com/static/departments/elections/pdf/Notification_of_Deceased_Voter_English_Spanish_combo_v2.pdf

Gwinnett County Board of Registrations and Elections

75 Langley Drive

Lawrenceville, GA 30046 

Email:voterregistration@gwinnettcounty.com 

Fax: 678.226.7208 

6. Is there a provision for advance aged and/or disabled voters who cannot stand in line to vote?

Yes. Between the hours of 9:30 am and 4:30 pm, each elector who is 75 years of age or older or who is disabled and requires assistance in voting shall, upon request to a poll officer, be allowed to immediately vote at the next available voting compartment without having to wait in line.

Alternatively, a disabled or advanced aged voter may vote an absentee by mail ballot by completing one application and receiving ballots for that primary and general election and any runoffs. 

7. I have a Norcross mailing address. Do I automatically qualify to vote in the city elections?

Not necessarily. You can verify your poll location by visiting the My Voter Page (MVP).

https://www.mvp.sos.ga.gov/MVP/mvp.do

8. Who can vote an absentee ballot by mail? How often do you have to apply?

Any registered voter eligible to vote in an election may request an absentee ballot up to 180 days preceding the election(s). The voter is not required to provide a reason, but specific reasons can be indicated on the application. Voting by mail allows voters to obtain and submit their ballots for any election by mail. It’s easy to request a vote by mail ballot. A request for a vote by mail ballot is election specific. The application is only valid for one election unless the voter is disabled or of advanced age.

If a voter cannot vote in person because of physical disability or is 65 years of age or older, they can mark the designated box on the absentee ballot application to receive a ballot for all elections for that year.

A new application must be submitted each year. Georgia does not have a permanent absentee voter status.

9. How can I obtain an absentee ballot?

A completed application must first be received before an absentee ballot is issued. Please call the City Clerk’s Office at 678.421.2035 to request that an application be mailed or faxed to you, or click here to download an application. 

If you downloaded the application, please complete, print, and sign the application, then return it in one of the following ways:

Fax the application to 

Scan and email the application to absentee@norcrossga.net

Deliver or mail the application to the Elections Office at 65 Lawrenceville St., Norcross, GA 30071.

10. Can a Norcross resident also vote for the state and county election at the city office?

No. The City of Norcross conducts its election separately, as most municipalities do in Gwinnett County.

11. How do I return my absentee ballot?

Once received, the absentee ballot should be voted per the instructions.  The absentee ballot comes with two envelopes -- one Official Ballot (white) envelope and one with an Oath of Elector (yellow), printed on the backside, and that is pre-addressed. Once the voter has made the ballot selections, the procedure is as follows:

• Seal the ballot in the Official Ballot (white) envelope

• Place that envelope inside the yellow oath envelope

• Seal the oath envelope 

• Sign the oath 

• Place postage on the pre-addressed envelope

• Mail or personally deliver the ballot to the Elections Office by 7 pm Election Night

• For a voter who is disabled, an adult relative, an adult individual residing in the household of the disabled voter, or a caregiver may return the ballot.

All ballots must be returned to:

Elections Office 

65 Lawrenceville St. 

Norcross, GA 30071

12. Can a relative of a disabled voter make an application for an absentee ballot for the disabled voter?

An adult relative of a disabled voter residing inside the county may apply for an absentee ballot, but shall not vote for the disabled voter. The disabled box on the application must be checked, and the relative making application must sign the application appropriately.

13. Can a ballot be picked up for an individual or someone else?

No. Ballots must be mailed or voted in office unless the voter is unexpectedly admitted to the hospital within the five days before the election. Contact the Norcross Elections Office for detailed information.

14. Are there deadlines for absentee applications and/or absentee ballots?

Applications: The last day for the Norcross Elections Office to accept completed absentee applications is 5:00 pm on the Friday before the election. The last day ballots are mailed is the Friday before the election. All applications will be processed in the order received. The Norcross Elections Office does not recommend trying to vote by mail the week before the election. Ballots cannot be guaranteed for delivery.

Ballots: All voted ballots must be received by the Elections Office by 7:00 pm on Election Day. Any ballot received after 7:00 pm on Election Day will not be counted, regardless of when the ballot was mailed or postmarked.  

The last day to vote in person is the Friday before an election. There is no advance voting on Saturday, Sunday, or Monday immediately prior to the election.

15. Can the absentee ballot be sent express mail?

Yes, if the voter pays the shipping charges, the Norcross Elections Office will express mail the ballot if there is enough time to do so before any deadlines. This process requires a prepaid express mail (or overnight mail envelope) to the Elections Office, or the account number to bill the charges to. Paying for expedited mail does not expedite the regular processing of the voter’s absentee ballot application. The application will be processed in the same manner as all other applications received at the same time.

16. The voter did not receive the ballot that was mailed. Can another be mailed?

Yes, by law, if the ballot has not been received by the voter in a reasonable amount of time, the voter must complete an Affidavit of Lost Ballot form (see below) stating that the original ballot was not received.  Once the Norcross Elections Office has received the form, a second ballot will be mailed, but only if requested.

If the voter comes into the Norcross Elections Office no later than the Friday before Election Day and completes the form (see below), the voter can vote a paper ballot in the office immediately.

Affidavit of Lost Ballot (English and Spanish) https://www.gwinnettcounty.com/static/departments/elections/pdf/Cancellation_of_Absentee_Ballot_Combined_2018.pdf

17. What happens if I have been issued an absentee ballot but decide to vote at my precinct on Election Day?

If you have the ballot, you may take the absentee ballot to your polling location during Advance in Person voting or on Election Day, to turn the ballot into the poll manager, and vote in person. 

If the ballot has been mailed but has not been received at the Norcross Elections Office, the voter must complete an Affidavit of Lost Ballot stating that the original ballot was not received or has been misplaced. The poll manager will contact the Elections Office for confirmation, and the voter will be allowed to vote in person at the Advance in Person location or Election Day polling location while they are in operation.

If the ballot has been received and accepted by Elections Office, the ballot cannot be canceled.

18. How will election results be tabulated this year?

The City will utilize paper ballots to tabulate the respective votes.

19. How can I change my name on my voter registration?

You make changes to your voter registration online, or you may download a copy of the voter registration application. 

https://registertovote.sos.ga.gov/GAOLVR/welcome.do#no-back-button

20. Can I make changes to my voter registration information at the polls on Election Day when I vote?

Yes. You may request a change card to update your name or address.

21. What is a provisional ballot? For what reason would I have to use one?

A provisional ballot is a paper ballot used by a voter when their eligibility to vote cannot be determined at the polling place; see scenarios below. Voters who declare they are registered and eligible to vote in the City in which they desire to vote, but whose names do not appear on the registration list, must be permitted to cast a provisional ballot. If you have a good faith belief you are registered correctly in your City, you have the right to vote a provisional ballot. The provisional ballot will count if your eligibility can be determined within three days after Election Day by your County Registrar’s office.

• I am a registered voter in this county, but I am told I am at the wrong polling place in my county.

• I am a registered voter, but I am told I am registered in a different county.

• I believe I am registered to vote in this county, but the poll worker cannot find my registration, or the Registrar’s Office cannot confirm my registration.

• I am a registered voter in this county, but I did not bring a photo ID to the polls.

• I am a first-time voter in Georgia, and when I registered to vote by mail in this county, I did not provide a copy of identification verifying my name and address.

• I am voting during extended polling hours in an election in which federal candidates are on the ballot.

22. I am a candidate and would like to order a voter registration list. How can I accomplish that?

https://sos.ga.gov/index.php/Elections/order_voter_registration_lists_and_files

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Energy & Trash

Show All Answers

1. Who do I call about an interruption in my electric service?

Norcross Power is the community power resource. However, some parts of the city limits are serviced Georgia Power and Jackson EMC. For new services, discontinuing and transferring services, account information, and billing, call the Customer Call Center at 770-448-2122 from 8 a.m. to 5 p.m., Monday through Friday.

To report power outages or damaged power lines, call 678-421-2069 (our 24-hour line).

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General Government Administration - Business License

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1. When is the fee for a business license collected and is it refundable?

The fee for a business license is not collected until the license has been approved and issued. Therefore, the fee is non-refundable.

2. How do I close my business within the City of Norcross?

Mail or bring a written statement requesting to close your business to: City Hall, 65 Lawrenceville St., Norcross GA 30071 or fax the statement to 770-448-5945 Attn: Revenue and Tax Specialist

3. How do I incorporate my business?

Corporations are formed by the Georgia Secretary of State - Corporation Division.

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General Government Administration - Customer Service

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1. How do I discontinue my services when I move?

Submit a Disconnect Request Form along with a government issued ID to the General Government Administration Department.

2. Are credit checks performed to establish a new account?

No. Credit checks are not performed, which is why all renters pay the same utility deposit amounts.

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General Government Administration - Property Taxes

Show All Answers

1. What is the current Millage Rate?

The 2023 Millage Rate for the City of Norcross is 6.249. This amount was voted on and approved by the Mayor and Council on August 7, 2023.

2. Can I pay my tax bill online?

Yes. Citizens can now access their tax bills online at norcrosspay.com, where they can search for their tax bill four different ways, view/print their tax bill, then pay for one or multiple tax bills at once using any major credit card or e-check. Uppercase letters are required to search.

3. When will I receive my property tax bill?

Tax bills are mailed on September 15th of each year and due on November 15th of each year.

4. How do I request a payoff of taxes.

Please send the request via email to GGA@norcrossga.net

5. What is a storm water user fee and why does the city charge this fee?

The storm water user fee is a charge billed to all residents, businesses, institutions, agencies and organizations located in the City of Norcross. The collected money can only be spent on local storm water management and improvements such as storm drain repairs and upgrades.

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General Government Administration - Utility Billing

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1. Am I able to receive my utility bill via email?

Yes. The city has added the option to have your utility bill emailed to the email address of your choice Simply contact the Customer Service Department by mail or in person. This will eliminate the need to wait on the mail carrier each month, therefore allowing more time to manage your monthly bills.

2. Am I able to set up a payment arrangement for my utility bill?

Requests for payment arrangements should be emailed to arr@norcrossga.net no later than the day before the due date printed on your monthly bill. The customer service staff will review and respond to your request within 24 hours.

3. Can my utility payment be deducted automatically from my bank account?

Yes. Enrolling in the bank draft program allows for the automatic debit of your monthly utility bill from your bank account on the 7th of the month. There is currently no cost for this service. You will continue to receive a monthly bill for review. Simply complete the ACH form , attach a voided check, and mail them to 65 Lawrenceville St., Norcross, GA 30071.

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Human Resources

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1. How do I find out what jobs are available?

Applications are accepted only for advertised positions listed on our website.

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Licensing

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1. If I have multiple locations, will one alcoholic beverage license apply to all locations?

No. A license must be issued for each location.

2. I have just moved from another location within the City of Norcross. Am I able to use my current license?

No. You must apply for a new license for your new location.

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Mayor & Council

Show All Answers

1. How do I determine which Councilmember represents me?

Mayor and City Councilmembers are elected "at large" to represent the entire City. They are not elected to represent districts or wards.

2. I would like to speak at a Council Meeting. What should I do?

Citizens have several avenues for addressing the Mayor and City Council. At the Policy Work Session you may address council regarding any item listed on the meeting agenda during the citizen input segment. At the Regular Council meeting you may address the council regarding any topic or a specific agenda during discussion or Public hearings. You will be asked to step up to the podium and state your name and address for the record.

3. How can I find out what is on the City Council agenda?

The City Clerk's Office staff posts the agendas for upcoming Council meetings one week prior to the scheduled meeting date. The agendas can be found online on the Agenda Center.

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Parks

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1. How do I reserve a Norcross park facility?

To reserve the park, pavilion, large pergola or gazebo, please contact Lamont Watkins at Lamont.Watkins@norcrossga.net. For more information, visit our Parks Reservations webpage. 

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Planning / Zoning Board of Appeals

Show All Answers

1. How do I have my request heard by the board?

At minimum, your application will need to include a site drawing that shows the dimensional requirement you wish to vary. The application form has a detailed description of the submittal requirements. Although not necessary, we strongly recommend you meet with the city planner prior to submitting your application. Each request is unique, and we would like the opportunity to guide you through the process.

2. When are the meetings?

Filing deadlines are the fourth Thursday of each month. Applications will be heard the fourth Thursday of the following month at an evening meeting. We recommend you attend the meeting to answer questions from the board.

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Police Department

Show All Answers

1. How do I report a crime or suspicious activity?

The Norcross Police Department depends on you to help fight crime in your neighborhood to make our communities a safe place to live, work, and play. You can send us a message on our Facebook Page (Norcross Police Department), our Hispanic Facebook Page (Norcross Policia), call our anonymous tip line at 770-448-6457, or call our main number 770-448-2111.

2. Where do I pay a citation issued by a Norcross Police Officer?

If your ticket was issued by a Norcross Police Officer, you will need to come to the City of Norcross Municipal Court or you may also contact them directly at 770-448-2173.

3. Where is the Norcross Police Department located?

The Norcross Police Department is located at 65 Lawrenceville Street, Norcross GA 30071.

4. How can I obtain a criminal history check?

With a Criminal History Request Form signed by the individual to be checked and valid identification, the Norcross Police Department can perform a criminal history check only within the state of Georgia for a $20 fee. Our Records Department is open 8:00 a.m. - 5:00 p.m. Monday - Friday

5. Can I report a complaint anonymously?

Yes. All anonymous complaints will be investigated as long as sufficient information is provided. Anonymous tip line 770-448-6457.

6. How can I compliment an officer/employee?

You may compliment an employee by contacting the Norcross Police Department and asking for their supervisor at 770-448-2111, or you may send a letter of commendation to the Norcross Police Department, 65 Lawrenceville Street, Norcross, GA 30071.

7. How do I file a complaint on an employee or officer of the Norcross Police Department?

For Complaints, any person who witnesses or has direct knowledge of suspected misconduct may initiate a complaint. Complaints may be filed in person, by telephone, email, letter, or by completing and mailing a Citizen's Complaint Form to: Captain Beverly Parnell Norcross Police Department 65 Lawrenceville Street Norcross, GA 30071 Telephone: 770-448-2111 E-mail: complaints@norcrosspd.com

8. My vehicle was impounded. How can I get it back?

You may contact the Norcross Police Department at 770-448-2111, or come to the Records Department 8:00 a.m. – 5:00 p.m. Monday through Friday for instructions on getting your vehicle returned.

9. How do I find out about a neighborhood watch program in my community?

You may contact our Community Outreach Officer.

10. What should I do if my property is lost or stolen?

If your property has been lost or stolen, you should file a report as soon as possible in person at the Norcross Police Department, 65 Lawrenceville Street, Norcross, GA 30071 or contact us at 770-448-2111.

11. How do I find out about crime in my neighborhood?

Visit crimereports.com, which is a free service to sign up for your area. You can also view published reports by month on the City of Norcross PD Crime Stats page. 

Crime Reports

12. How can I expunge my criminal record?

Expungement / Record Restriction requires the following documentation: 1. A completed expungement application form 2. A Georgia criminal history 3. Copy of ID 4. Certified copy of the disposition The cost is $25. You will need to appear in person to our Records Department at 65 Lawrenceville Street, Norcross, GA 30071.

13. Can I hire an off duty officer to work a special event that I am having?

Yes; however, you will need to contact Captain Doug Morphis to coordinate off duty employment at 770-448-2111, ext. 2319 or dmorphis@norcrosspd.com

14. Can an officer unlock my car if I have locked my keys inside?

The police department does not unlock vehicles; however, if a child or pet is locked inside they will contact the Fire Department.

15. I am interested in becoming a police officer, what are the requirements?

-You must be 21 years of age or older
-High school diploma/GED
-U.S. Citizen
-Valid drivers license

16. How can I obtain my property from the evidence/property?

You may contact Allison Thomas, Property/Evidence Technician at 770-448-2111, ext. 2309 or allison.thomas@norcrosspd.com.

17. Can I get fingerprints done at the Norcross Police Department?

This service is not provided by the Norcross Police Department.

18. Is it possible to get extra patrol while on vacation?

Yes, please contact communications at 770-448-2111 for a COAP Form (Check Often As Possible).

19. Does the police department check child restraint seats?

Yes. The Norcross Police Department has several officers certified as child restraint technicians. Please call 770-448-2111, to set up an appointment.

20. How do I file an Open Records Request?

Open Records Requests can be submitted online at JustFOIA, from the Records Department in person, via fax request to 678-802-6792, via email request to records@norcrosspd.com, or by phone at 770-448-2111. After the first 15 minutes is it $22.29 per hour.

21. How can I obtain a copy of a police report?

Incident reports are available within 3-5 business days and may be requested online at JustFOIA, from the Records Department in person, or via email (only with a personal email address; send email to records@norcrosspd.com). The Records Department is open 8:00 a.m. – 5:00 p.m. Monday through Friday.

22. How can I obtain a copy of an accident report?

Accident reports are available within 3-5 business days and may be requested in person, via email (only with a personal email address; send email to records@norcrosspd.com), or through www.buycrash.com. Video possibly available from JustFOIA. The cost is $5.

23. How can I get a copy of an incident report?

Incident/accident reports are available within 3-5 business days and may be requested online at JustFOIA, from the Records Department in person or via email (records@norcrosspd.com). Contact the records department @ 678-421-2050 for fees. Those involved in the incident/accident will require submitting a personal email address.

24. I am interested in becoming a Communications Officer, what are the requirements?

To become a Communications Officer with the Norcross Police Department, you must - Be a minimum of 18 years of age - High school diploma / GED - U.S. Citizen - Valid Georgia Drivers License.

25. I am interested in becoming a police officer, what are the requirements?

To become a police officer with the Norcross Police Department you must: -Be minimum age of 21 years; -High school diploma/GED -U.S. Citizen -Valid drivers license.

26. What does CALEA stand for?

Commission on Accreditation for Law Enforcement Agencies The on-site assessment, conducted by a team of trained assessors verifies the agency’s compliance with standards by checking its proofs and interviewing operations and management personnel. The assessors also conduct a public hearing to elicit citizens’ comments. The lead assessor writes a detailed report of the team’s finding, which is forwarded through staff to the Board of Commissioners. During hearings conducted at its three annual meetings, the Commission evaluates assessment reports, receives testimony, and either awards or defers accreditation. Upon achieving accreditation the agency must be re-accredited every three years in order to maintain its status.

27. What are the benefits of being Accredited?

Benefits of Accreditation: 1) Controlled Liability Insurance Costs; 2) Stronger defense against lawsuits and citizen complaints; 3) Greater accountability within the agency; 4) Support from government officials; 5) Increased community advocacy Recognition for excellence.

28. What are the benefits of State Certification?

Certification status represents a significant professional achievement. Certification acknowledges the implementation of policies and procedures that are conceptually sound and operationally effective. The benefits of certification include: 1) Confirmation that agency practices are consistent with progressive professional standards 2) Greater operational and administrative effectiveness 3) Enhanced understanding of agency policies and practices 4) Greater public confidence in the agency 5) Recognition in the field of outstanding achievement 6) Reduced liability potential 7) Greater governmental and community support.

29. How can I compliment an officer/employee?

You may compliment an employee by contacting the Norcross Police Department and asking for their supervisor or you may send a letter of commendation to the address listed below. Norcross Police Department 65 Lawrenceville Street Norcross, GA 30071 770-448-2111.

30. How do I file a complaint against an officer or employee?

For Complaints, any person who witnesses or has direct knowledge of suspected misconduct may initiate a complaint. Complaints may be filed in person, by telephone, email, letter, or by completing and mailing a Citizens Complaint Form to Detective David Aguilar as follows: Telephone: 770-448-2111, ext. 2317 E-mail: complaints@norcrosspd.com Address: Norcross Police Department 65 Lawrenceville Street Norcross, Georgia 30071.

31. I am interested in becoming a police officer, what are the requirements?

To become a police officer with the Norcross Police Department you must: -Be minimum age of 21 years; -High school diploma/GED -U.S. Citizen -Valid drivers license.

32. Hiring Flyer!

Click here

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Police-Accreditation

Show All Answers

1. What does CALEA stand for?

Commission on Accreditation for Law Enforcement Agencies The on-site assessment, conducted by a team of trained assessors verifies the agency’s compliance with standards by checking its proofs and interviewing operations and management personnel. The assessors also conduct a public hearing to elicit citizens’ comments. The lead assessor writes a detailed report of the team’s finding, which is forwarded through staff to the Board of Commissioners. During hearings conducted at its three annual meetings, the Commission evaluates assessment reports, receives testimony, and either awards or defers accreditation. Upon achieving accreditation the agency must be re-accredited every three years in order to maintain its status.

2. What are the benefits of being Accredited?

Benefits of Accreditation: 1) Controlled Liability Insurance Costs; 2) Stronger defense against lawsuits and citizen complaints; 3) Greater accountability within the agency; 4) Support from government officials; 5) Increased community advocacy Recognition for excellence.

3. What are the benefits of State Certification?

Certification status represents a significant professional achievement. Certification acknowledges the implementation of policies and procedures that are conceptually sound and operationally effective. The benefits of certification include: 1) Confirmation that agency practices are consistent with progressive professional standards 2) Greater operational and administrative effectiveness 3) Enhanced understanding of agency policies and practices 4) Greater public confidence in the agency 5) Recognition in the field of outstanding achievement 6) Reduced liability potential 7) Greater governmental and community support.

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Police-Complaints

Show All Answers

1. How can I compliment an officer/employee?

You may compliment an employee by contacting the Norcross Police Department and asking for their supervisor or you may send a letter of commendation to the address listed below. Norcross Police Department 65 Lawrenceville Street Norcross, GA 30071 770-448-2111.

2. How do I file a complaint on an employee or officer of the Norcross Police Department?

For Complaints, any person who witnesses or has direct knowledge of suspected misconduct may initiate a complaint. Complaints may be filed in person, by telephone, email, letter, or by completing and mailing a Citizens Complaint Form to Sergeant Merlin Fabian as follows: Telephone: 770-448-2111, ext. 2354 E-mail: complaints@norcrosspd.com Address: Norcross Police Department 65 Lawrenceville Street Norcross, Georgia 30071.

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Police-Employment

Show All Answers

1. I am interested in becoming a police officer, what are the requirements?

To become a police officer with the Norcross Police Department you must: Be minimum age of 21 years; High school diploma/GED -U.S. Citizen -Valid driver’s license.

2. I am interested in becoming a Communications Officer, what are the requirements?

To become a Communications Officer with the Norcross Police Department, you must - Be a minimum of 18 years of age - High school diploma / GED - U.S. Citizen - Valid Georgia Drivers License.

3. Hiring Flyer!

Click here

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Police-Miscellaneous

Show All Answers

1. How do I report a crime or suspicious activity?

The Norcross Police Department depends on you to help fight crime in your neighborhood to make our communities a safe place to live, work, and play. You can send us a message on our Facebook Page (Norcross Police Department), our Hispanic Facebook Page (Norcross Policia), or call our main number 770-448-2111.

2. How do I find out about crime in my neighborhood?

Visit crimereports.com, which is a free service to sign up for your area. You can also view published reports by month on the City of Norcross PD Crime Stats page.

Crime Reports

3. Does the police department check child restraint seats?

Yes. The Norcross Police Department has several officers certified as child restraint technicians. Please call 770-448-2111, to set up an appointment.

4. Can I hire an off duty officer to work a special event that I am having?

Yes; however, you will need to contact Lieutenant Steve Cousineau to coordinate off duty employment at 770-448-2111 or scousineau@norcrosspd.com

5. Can an officer unlock my car if I have locked my keys inside?

The police department does not unlock vehicles; however, if a child or pet is locked inside they will contact the Fire Department.

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Police-Property&Evidence

Show All Answers

1. How can I obtain my property from the evidence/property?

You may contact Allison Thomas, Property/Evidence Technician at 770-448-2111, ext. 2309.

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Police-Reports

Show All Answers

1. How can I obtain a criminal history check?

With a Criminal History Request Form signed by the individual to be checked and valid identification, the Norcross Police Department can perform a criminal history check only within the state of Georgia for a $20 fee. Our Records Department is open 8:00 a.m. - 5:00 p.m. Monday – Friday

2. How can I expunge my criminal record?

Expungement / Record Restriction requires the following documentation: 1. A completed expungement application form 2. A Georgia criminal history 3. Copy of ID 4. Certified copy of the disposition The cost is $25. You will need to appear in person to our Records Department at 65 Lawrenceville Street, Norcross, GA 30071.

3. How do I file an Open Records Request?

Open Records Requests can be submitted online at JustFOIA, from the Records Department in person, via fax request to, via email request to records@norcrosspd.com, or by phone at 770-448-2111. After the first 15 minutes is it $17.17 per hour.

4. How can I obtain a copy of a police report?

Incident reports are available within 3-5 business days and may be requested online at JustFOIA, from the Records Department in person, or via email (only with a personal email address; send email to records@norcrosspd.com). The Records Department is open 8:00 a.m. – 5:00 p.m. Monday through Friday.

5. How can I obtain a copy of an accident report?

Accident reports are available within 3-5 business days and may be requested in person, via email (only with a personal email address; send email to records@norcrosspd.com) through www.buycrash.com. Video possibly available from JustFOIA. 

6. How can I get a copy of an incident report?

Incident/accident reports are available within 3-5 business days and may be requested online at JustFOIA, from the Records Department in person or via email (records@norcrosspd.com). Contact the records department @ 678-421-2050 for fees. Those involved in the incident/accident will require submitting a personal email address.

7. Where do I pay a citation issued by a Norcross Police Officer?

If your ticket was issued by a Norcross Police Officer, you will need to come to the City of Norcross Municipal Court or you may also contact them directly at 770-448-2173.

8. My vehicle was impounded. How can I get it back?

You may contact the Norcross Police Department at 770-448-2111, or come to the Records Department 8:00 a.m. – 5:00 p.m. Monday through Friday for instructions on getting your vehicle returned.

9. What should I do if my property is lost or stolen?

If your property has been lost or stolen, you should file a report as soon as possible in person at the Norcross Police Department, 65 Lawrenceville Street, Norcross, GA 30071 or contact us at 770-448-2111.

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Police-Requests

Show All Answers

1. Is it possible to get extra patrol while on vacation?

Yes, please contact communications at 770-448-2111.

2. How do I find out about a neighborhood watch program in my community?

Please call 770-448-2111 for information.

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Power

Show All Answers

1. My power just went out...Who do I call?

In the event of a power outage, please call the 24-hour line 678-421-2069.

2. What causes the most outages within the City system?

Falling trees and limbs would be the most common, followed closely by wildlife interaction. This is why tree trimming is necessary. It is a very helpful tool that is sometimes not favored by all customers. The Norcross Tree Board is working to alleviate a portion of the trimming by removing dangerous trees and planting new trees further from the system's lines.

3. What is the largest contributor to a high bill?

Generally, this will always be the air conditioner when it is hot outside. Also the heat, if you are heating electrically. Any kind of "resistance heat" uses the most energy in a residential setting.

4. What are these paint markings in my yard?

Anytime there is a project that requires digging - even if it is a small amount - there should be a notice called in to the Utility Protection Center (Georgia UPC). These marking represent different utilities under the ground. Many times these locators are asked to overlap the digging site or address to ensure the proper coverage. At times this means your yard may be marked - but no digging is to take place. If you need to call in a notice, simply dial 811 and have your information and the nearest cross street ready.

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School Zone Speed Detection FAQ

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1. Why are Speed Zone Cameras being installed?

Over the past ten years there has been a nationwide spike in pedestrian injuries and fatalities due to a combination of speeding and distracted driving. Communities are turning to automated enforcement as a means of encouraging to follow speed limits and pay attention. Automated Enforcement is endorsed as a safety tool by the Governor’s Highway Safety Association, AAA, Advocates for Highway and Auto Safety, the Insurance Institute for Highway Safety and the National Safety Council. Slower driving saves lives. A person is about 70% more likely to be killed if they are struck by a vehicle traveling 30mph versus 25 mph. There is a 93% chance of survival if a pedestrian is struck at 20mph. Small differences in speed make a huge difference, especially in school zones. The City of Norcross Police Department investigates over 180 vehicles crashes each year in 4 school zones (weekdays during school months).  25% of the 180 have injuries.  Additionally, since the camera system has been active speeds of 80 mph on Beaver Ruin and dozens of speeds in excess of 30 mph over the speed limit inside all of the 4 school zones have been captured.

2. How will I know where the cameras are?

New signage has been placed in all school zones that are clearly visible warning drivers that the roads are enforced by cameras. Additionally, the Police Department provided a 30-day warning period during which time drivers had time to get used to the new signs and speeders received Warning Notices in the mail.  13,000 warnings were mailed during the 30-day warning periods.

3. I received a Warning Notice. What do I do?

Warning Notices are courtesy notices extended by the Police Departments, in addition to new clearly visible signs, to put drivers on notice of stepped up enforcement in school zones. If you received a Warning Notice no further action is required. All drivers are encouraged to obey speed laws.

4. What are the hours of enforcement at each school, and what speeds are being enforced at what times?

Summerour Middle School (School hours: 9:20am-4:00pm)

Photo Enforcement starts at 8:20am (35mph)

Reduced speed enforcement – 8:35am-9:35am (30mph)

Regular speed enforcement – 9:35am-3:45pm (35mph)

Reduced speed enforcement – 3:45pm-4:45pm (30mph)

Regular speed enforcement – 4:45pm-5:00pm (35mph)

Photo Enforcement ends at 5:00pm

Norcross Elementary School (School hours: 8:50am-3:20pm)

Photo Enforcement starts at 7:50am (25mph)

Reduced speed enforcement – 8:05am-9:05am (25mph)

Regular speed enforcement – 9:05am-3:05pm (25mph)

Reduced speed enforcement – 3:05pm-4:05pm (25mph)

Regular speed enforcement – 4:05pm-4:20pm (25mph)

Photo Enforcement ends at 4:20pm (25mph)

Baldwin Elementary School (School hours: 8:15am-2:45pm)

Photo Enforcement starts at 7:15am (35mph)

Reduced speed enforcement – 7:30am-8:30am (25mph)

Regular speed enforcement – 8:30am-2:30pm (35mph)

Reduced speed enforcement – 2:30pm-3:30pm (25mph)

Regular speed enforcement – 3:30pm-3:45pm (35mph)

Photo Enforcement ends at 3:45pm

Beaver Ridge Elementary School (School hours: 8:15am-2:45pm)

Photo Enforcement starts at 7:15am (45mph)

Reduced speed enforcement – 7:30am-8:30am (35mph)

Regular speed enforcement – 8:30am-2:30pm (45mph)

Reduced speed enforcement – 2:30pm-3:30pm (35mph)

Regular speed enforcement – 3:30pm-3:45pm (45mph)

Photo Enforcement ends at – 3:45pm

5. What are the criteria for receiving a speeding ticket?

According to state law automated school zone tickets are issued to drivers exceeding more than ten (10+) miles per hour over the speed limit.

6. How much is the fine?

The first violation is $75 and $125 for subsequent violations. Payments are due by the “Pay By” date listed on the citation. Georgia State Legislature set fixed fine amounts in statute.

7. Can I view my violation?

Yes. Login to https://secure.speedviolation.com and enter your citation number. You will be able to view photos and video of the violation.

8. What hours do the cameras operate?

From one hour before school until one hour after school. All monitored school zones and speeds are clearly marked.

9. I received a School Zone Speed Ticket. How do I pay it?

You may mail a check or money order to the address printed on the citation and pre-printed return envelope.

For faster credit card payments, you may pay securely online at https://secure.speedviolation.com. Electronic payments post the same day and you can receive a confirmation by e-mail.

For PAYMENT BY PHONE: Call 844-967-7333, available 24 hours a day, 7 days a week.

10. Can I contest a school zone speeding violation?

Yes. To request a hearing, sign and date the coupon from the violation notice you received in the mail and mail it in the envelope provided. Your hearing request must be received on or before the “Payment or Contest Must Be Received By” date indicated. You will be notified by mail of the assigned hearing date, time and location. 

11. If I get a ticket will my insurance go up?

Citations are civil offenses, not criminal infractions. No points are assessed on your driving record for automated enforcement violations. However, fines do escalate for repeat offenders.

12. How do the Cameras work? Are they accurate?

The enforcement program utilizes state of the art multi-dimensional radar that tracks and monitors up to 350 cars simultaneously. Radar is accurate within .1 miles per hour. A detailed maintenance and testing log is maintained at all times. No tickets are issued within any possible margin of error.

13. What happens to ticket revenue?

According to state law, paid citation revenue must be utilized for law enforcement activities that will make communities safer, such as police equipment and road safety measures.

14. Where can I read the law on automated enforcement?

Please click on the following link for the latest version of the Official Code of Georgia. O.C.G.A. § 40-14-18.

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Stormwater & Sanitation

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1. What is a stormwater user fee?

The stormwater user fee is a charge billed to all residents, businesses, institutions, agencies and organizations located in Norcross. The money that is collected can only be spent on stormwater management and improvements.

2. Isn't this just another tax?

No. Although the user fee is an additional cost to residents and businesses, it is not based on the ad valorem value of a property. An exemption from paying property taxes will not mean that user
fees are not charged. The user fee provides a more reliable and equitable source of funds for stormwater management services.

3. How much will I pay on my property?

Customers will pay $2.17 per 100 square feet of impervious area a year. For example, a parcel with 3,000 square feet of impervious surface would pay $65.10 per year. Approximately two-thirds of the homes in Norcross have less than 3,000 square feet of impervious surface area.

4. Whom do I call if I have additional questions?

The City of Norcross Stormwater Management Program is managed by the Public Works and Utility Department at 678-421-2069.

5. How is the impervious surface area measured?

The City is utilizing computerized maps, called Geographic Information System (GIS), as well as aerial photographs to measure the total square footage of impervious surface on a parcel.

6. How has the charge been determined?

The fee is being based on the total amount of impervious surface on a parcel. Impervious surfaces are areas that cannot absorb rainfall including rooftops, driveways, sidewalks, etc. These areas reduce the natural infiltration of stormwater, which increases runoff.

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Welcome Center & Museum

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1. Do you have information about the historic homes in the area?

We recently developed a Historic Walking Tour brochure that features several of the interesting historic homes in the community located within an easy walking distance. The brochures are available in the Welcome Center. Stop by and pick one up, tour the center’s museum, and make a day of touring historic Norcross.

Also available in the Welcome Center is the book "Images of America - Norcross" authored by Gene Ramsay, Edie Riehm, and Cate Kitchen. It is available for purchase at $20 and provides an abundance of information on the history of the community.

2. When is the Fire Station Museum open?

The Fire Station Museum is open at any time the Welcome Center is open. Simply tell us you would like to tour the fire station, and we will be happy to accommodate you.