Show All Answers

1. My power just went out...Who do I call?

In the event of a power outage, please call the 24-hour line 678-421-2069.

2. What causes the most outages within the City system?

Falling trees and limbs would be the most common, followed closely by wildlife interaction. This is why tree trimming is necessary. It is a very helpful tool that is sometimes not favored by all customers. The Norcross Tree Board is working to alleviate a portion of the trimming by removing dangerous trees and planting new trees further from the system's lines.

3. What is the largest contributor to a high bill?

Generally, this will always be the air conditioner when it is hot outside. Also the heat, if you are heating electrically. Any kind of "resistance heat" uses the most energy in a residential setting.

4. What are these paint markings in my yard?

Anytime there is a project that requires digging - even if it is a small amount - there should be a notice called in to the Utility Protection Center (Georgia UPC). These marking represent different utilities under the ground. Many times these locators are asked to overlap the digging site or address to ensure the proper coverage. At times this means your yard may be marked - but no digging is to take place. If you need to call in a notice, simply dial 811 and have your information and the nearest cross street ready.