News Flash

Power on Autry/ Nesbit St. has been restored.

Due to inclement weather conditions, City of Norcross facilities will be closed Monday, January 26, 2026. The closure is in place to protect the safety of residents and staff, and City services may be limited during this time. While facilities are closed, Police Department personnel along with Norcross Power and Public Works crews will remain on duty and ready to respond. These teams will continue working throughout the weather event to help keep the community safe, clear downed trees and debris, and restore power as quickly as possible if outages occur. Residents are encouraged to use caution, avoid unnecessary travel, and remain alert for changing weather conditions. For Updates: Sign up for City notifications at https://www.norcrossga.net/2054/Stay-Connected and follow the City and Police Department’s official social media channels for the latest information regarding closures, service impacts, and restoration efforts.  

NPS outage update- Autry/ Nesbit outage cause: tree falling on power lines. Crew repairing. Estimated restoration time: 2-3 hours.

Outage reported on the Norcross Power System in the Autry/ Nesbit St area. Crew is currently investigating. 62 Customers affected.

A significant winter storm is expected to impact Gwinnett County this weekend, bringing freezing rain with ice accumulations greater than 0.25 inches and wind gusts exceeding 30 mph.   Primary Threats:

• Widespread travel disruptions: Ice-covered roads and bridges will make driving hazardous or impossible at times. For your safety, avoid traveling during this period.

• Power outages: Ice accumulation combined with strong winds may down trees and power lines.

• Lingering impacts: Very cold temperatures will slow ice melt, allowing dangerous conditions to persist into Monday morning.

The Norcross Police Department will be fully staffed throughout the duration of this winter weather event to respond to emergencies and ensure public safety. Please report downed power lines, fallen trees, or other emergencies to Norcross Police at 770-448-2111. In addition, Public Works crews will be salting roads ahead of the storm to help improve driving conditions, and Norcross Power and Public Works crews will be on standby to respond quickly to downed trees and storm-related issues. 

A follow-up update will be issued Friday afternoon as weather conditions continue to develop.  

Outage has been resolved.

Outage reported on the Norcross Power System in the Farmington Hills area. Crew is currently investigating. 38 Customers affected.

Outage has been resolved. 

Small outage (15) reported on the Norcross Power System in the W. P'tree/ Thrasher St area. Crew is enroute.

Outage has been resolved.

18 outages reported on the Norcross Power System @ Heron Ct. Crew is enroute to investigate further. 

NPS outage update. Pole is currently being replaced after tree removal. Outage to remaining 11 customers is still slated to be until around midnight.

NPS outage update- Wind caused tree to fall. Crew facilitating restoration. ETA is midnight. Updates to follow.

Outage reported on the NPS in the Lancelot Dr. area. Crew is enroute to investigate further. 11 customers affected. 

At this point, all customers should have power restored. Thank-you for your patience.

140 Customers still experiencing outages. As crew attempts to narrow down the cause, there may be multiple interruptions in service throughout the process.  

210 Customers continue to experience outage. Crew is continuing to mitigate cause. more alerts to follow.

Crews are currently working to identify the issue. No ETA is available at this time. More alerts will follow.

NPS outage reported in the Beaver Ruin/ Brookhollow area affecting 734 customers. Crew is enroute to investigate further.

Those customers who experienced the outage this morning will experience a short outage for less than five minutes. This is necessary to safely re-connect the circuit. This outage will occur in the next 90 minutes. There shouldn't be further interruption beyond that point.

Thanks to our crews diligently working through the rain, 4 broken poles have been reset and transferal is taking place. This takes the estimated outage restoration time to 7:00PM.  

Circuit was sectionalized successfully. This does mean there is a possibility of a short 30-45 outage to re-connect primary cables this evening. Crews are currently working to restore. Additional broken poles were identified. ETA for restoration is 12:00 midnight. We still show 162 customers out.

Cause of outage is a large tree in the Sheffield area. 3 poles broken. We will sectionalize to get the balance of the circuit back on that could take up to 3 hours. The Sheffield community will be out for a minimum of 10-12 hours. We have additional crews enroute to assist.

Outage reported in the Hunter St/ Norcross Tucker Rd area. System advising 417 outages. Crew is enroute to investigate further.

Power has been restored at Terrace Garden Court. 

Small outage reported on the Norcross Power System @ Terrace Club Ct. Limb reported as cause. Crew is enroute.

Outage in the Wingo St. area has been resolved.

Wingo St. outage restoration ETA is now 2-3 hours.

Tree has fallen breaking pole. 25 customers affected. ETA: 6-8 hours.

Small outage reported in the Rakestraw/Wingo area. Crew enroute.

Power restored at Sage Apartments.

Outage reported at Sage apartments. 70 units affected. Crew enroute.

Sunset outage due to storm has concluded. Thanks for your patience.

Outage reported in the Sunset Rd. area. 150 Customers. Crew enroute.

Outage has been restored. Cause was storm related- Possibly lightning or tree limb from heavy winds. 

Outage reported on the Norcross Power System in the Downtown & Hunter St. area. 600 customers affected. Crew is enroute.

Outage reported on the Norcross Power System in the Mitchell Rd. area. Crews have located the issue. 759 Customers affected. Estimated time of restoration is 90-180 minutes. 

Outage reported on the Norcross Power System in the Hunter St & Kelly St area. Crew is enroute to investigate further. 13 Customers affected.

Outage reported has been resolved. Please advise Norcross Power if you are still experiencing an outage.

Outage reported on the Norcross Power System. Crew is enroute to investigate further. 660 customers affected.

Outage reported on the Norcross Power System in the Holcomb Bridge Road area. 41 customers affected. Fallen tree is the cause. ETA to restoration 2 to 4 hours.

Outage cause identified as large fallen tree due to high winds. ETA of restoration 6:00 PM.

Outage reported on the Norcross Power System in the Sunset Hills area affecting 167 customers. Crews are enroute to investigate further

Outage reported on the Norcross Power System in the Mitchell Rd & Goodwick Rd area. Crews are currently investigating the issue.

Outage reported on the Norcross Power System in the Mitchell Rd area Customers Affected: 694 Status: Power Restored  

Outage reported on the Norcross Power System in the Mitchell Rd area Customers Affected: 694 Status: Crew investigating

Be aware! The National Weather Service is forecasting a severe line of storms to impact North and Central Georgia from Saturday night into Sunday morning. Gwinnett County is under an Enhanced Risk category (3 on a scale of 0-5).

Primary threats include:

• Damaging winds
• Hail
• Strong tornadoes (in the hatched area)
• Localized flooding

Norcross Power and Public Works crews will be mobilized this weekend in preparation. Downtown Norcross Valet Parking Pilot hours may be affected due to weather conditions. Stay weather-aware and take necessary precautions!

There has been a large outage reported affecting an estimated 750 customers. Crews are enroute to investigate further.

Crews were able to expedite line clearing. Power has been restored.

Crews were able to bypass a large portion of the outage. The balance of the outage (108) in the Holcomb Bridge area will still be 3-4 hours to restore. 

Another outage is affecting multiple areas in Norcross. Ice has caused trees and limbs to contact system lines leading to faults. Crews are currently working on cutting these trees away and repairing damages they may have caused. 664 customers are affected. ETA of restoration is 4 hours.

Issue at Cochran & Valley has been resolved by line crews. 

Inclement weather has caused system damage in the North Peachtree area. This damage will require an outage on Valley Rd. and Cochran Drive. This outage will take approximately 2-3 hours to complete the necessary repairs.

NPS Crews were able to clear the issue. Restoration around 7:00. 

There is a large outage reported on the Norcross Power System in the West Peachtree, Hunter, Norcross-Tucker Rd area. 461 customers affected. Crews are enroute to investigate further.

The City of Norcross is monitoring the probability of snow and/or ice later this week and encourages residents and businesses to prepare for possible power outages and hazardous road conditions.

Ice is the greatest concern, as it can cause trees to fall, blocking roads and impacting power lines. The Norcross Police Department strongly advises residents to limit driving during these likely poor conditions to ensure safety.  Whether you are a Norcross Power customer or use another provider, please rest assured that the City of Norcross will have crews ready to respond to downed trees and power line issues. Please note that power outages do not need to be reported, as automated notifications from “smart” meters will handle this process.

To report downed trees or power lines in a roadway, contact Norcross Police at 770-448-2111. Stay safe and prepared, Norcross!

This month, all Norcross Power residential customers will notice a $30 rebate on their December 2024 Electric Bill—a thoughtful thank-you from Mayor & Council. The rebate appears as the difference between the “Current Electric Service” amount and the “Residential Customer” amount immediately below, which contributes to the total due.

Thanks to a well-managed fiscal year, this rebate is a way to show appreciation for your continued support. Norcross Power remains committed to operational excellence and giving back to the community as we grow together!

Outage cause and damage was wildlife contact. Crew attempting to isolate and restore the majority of affected customers now. ETA to complete restoration is before 12:00 PM

There has been a large outage reported on the Norcross Power System in the N. Peachtree, Langford Dr. & West Peachtree Area. Crews are currently investigating the issue.

Additional damage discovered downstream of the original outage issue. Failed apparatus is being replaced. This will move ETA of restoration to 6:00 AM.

Primary lines down on N. Peachtree due to weather. ETA to restoration 3-4 hours.

There is a large outage reported on the Norcross Power System in the N. Peachtree, W. Peachtree, & Langford Dr. areas. Crews are enroute to investigate further. 

Outage has been resolved. Cause was wind & tree limb.

There has been a power outage reported in the South Cemetry St. area. Crew is enroute to investigate further.

At this point, most of the outage has been restored. There are still an estimated 60 outages at Sterling Brook and Brook Hollow Village neighborhoods. These areas will be out for an estimated 6 to 8 hours while the pole is being replaced.

Cause of outage is an automobile striking a pole on Brook Hollow Pkwy. Crews will attempt to back-feed areas where possible prior to pole replacement. Another update will follow when that takes place.

There is a large power outage reported on the Norcross Power System affecting 834 customers in the Beaver Ruin/ Brook Hollow areas. Crews are enroute to investigate further.

At this time all customers should be back on due to the outage. Please advise if you are still experiencing an outage.

There is a large power outage reported on the Norcross Power System.  Customers affected: 831 Status: Crew enroute to investigate further

Outage reported area: Holcomb Bridge Rd Status: Restored We are aware of 4 customers in need of attention on Sunset Drive. If you are still experiencing a power outage- please call 678-421-2069 Thanks for your support, Norcross!

Outage reported area: Holcomb Bridge Rd Customers affected: Reduced to estimated 100 Estimated ETA to restoration 60-90 minutes Crews are working diligently to restore power ASAP. Again- thanks for your patience!

Outage area: Holcomb Bridge Rd Customers affected: Reduced to estimated 100 ETA to restoration: 3 hours  Thank-You for your patience.

Outage reported area: Holcomb Bridge Rd Customers affected: Reduced to estimated 108 Outage Cause: 2 broken poles Tree on lines Status: Crew released to make system repairs ETA to restoration: 4-5 hours Outage reported area: North Peachtree/Langford Customers affected: estimated 460 Outage cause; Tree on lines Status: Restored Trees are large. System damage is extensive. Please avoid HBR if possible.

A tree has downed two power poles on Holcomb Bridge Road. To address the issue, we have closed Holcomb Bridge Road between Atlantic Boulevard and West Peachtree Street (please see attached map for additional context). The road closure is expected to be in effect until late in the evening; if completed early, updates will be provided. Thru traffic is authorized for residents up to the roadblock barriers.

Outage reported area: Holcomb Bridge Rd Customers affected: Reduced to estimated 157 Outage Cause: 2 broken poles Tree on lines Status: Crew released to make system repairs ETA to restoration: 10-12 hours Outage reported area: North Peachtree/Langford Customers affected: estimated 460 Outage cause; Tree on lines Status: Crew released to make system repairs ETA to restoration:4-6 hours Trees are large. System damage is extensive. Please avoid HBR if possible.

Outage reported area: Holcomb Bridge Rd Customers affected: Reduced to estimated 157 Outage Cause: 2 broken poles (tree) Status: Crew released to make system repairs ETA to restoration: 12-14 hours  Outage reported area: North Peachtree/Langford  Customers affected: estimated 460 Outage cause; Tree on lines Status: Crew released to make system repairs ETA to restoration: 6-8 hours  

Outage reported area: Holcomb Bridge Rd Customers affected: Reduced to estimated 157 Outage Cause: 2 broken poles (tree) Status: Crew on stand-by for repairs ETA to restoration: 12-14 hours once safe to proceed Outage reported area: North Peachtree/Langford Customers affected: estimated 460 Outage cause; Tree on lines Status: Crew on stand-by for repairs ETA to restoration: N/A updates to follow

Outage reported area: Holcomb Bridge Rd Customers affected: Reduced to estimated 157 Outage Cause: 2 broken poles (tree) Status: Crew on stand-by for repairs ETA to restoration: 12-14 hours once safe to proceed

Outage reported area: Holcomb Bridge Road & surrounding Customers Affected: 605 Outage cause: Tree taking down 2 poles on HBR Status: Circuit out, Crew on stand-by for repairs ETA Restoration: 12 hours minimum  

The City of Norcross has been preparing for the arrival of storm conditions later today and into Friday. That includes checking the city’s stormwater structures, preparing for downed trees and tree limbs, and preparing for potential electric outages in the areas served by Norcross Power. Crews will remain in place overnight to respond to issues. The city has already experienced outages overnight unrelated to Hurricane Helena. What Can You Do? Prepare for outages, whether you are a customer of Norcross Power – which serves most of the city – or a customer of Georgia Power, or Jackson EMC. Know your provider to be able to check for updates. Resources for storm restoration will be stretched thin due to the area covered by the storm, so please make any last preparations and know that each provider will be working to restore service. If you have not loaded the SeeClickFix app on your phone, now is the time to do so – and make sure your phone is fully charged. You can help be the eyes and ears in our community by letting us know about the location of trees that may block roads, or flooding if stormwater structures become clogged. Please remain alert about the potential for flooding and please avoid driving during the storm. Norcross Power Norcross Power meters are equipped with technology that provides real time alerts for any interruption of power. Since we are automatically notified, there is no need for customers to call and provide outage notification, or report using SeeClickFix. We have invested heavily in tree trimming over the past year as well as technology that limits the area covered by an outage, and that can automatically reset an electric circuit for minor disruptions. We will provide updates as information is available. Trash Service (Waste Management) Residential service will not be provided Friday, but trucks will recover on Saturday as long as they can safely get in and out of neighborhoods. Commercial service will be delayed, but it will run Friday late in the morning. City Offices While essential services will be on a 24-hour schedule through the storm, non-essential services will conclude at 4 PM Thursday and reopen at 10 AM Friday, subject to further changes as a result of the storm.

Large tree limb potential cause. Limb must be removed. ETA of restoration 60-90 mins.

There has been a large outage reported on the Norcross Power System in the North P'tree, West P'tree, & Langford Dr areas. Outage is affecting 563 customers. Crews are enroute to investigate.

Starting tonight through Friday, Gwinnett County is expected to experience tropical storm-force winds, with conditions worsening by Thursday at 8:00 p.m. There is an increased risk of brief tornadoes and up to 15 inches of rain, which could lead to flooding. Please take precautions and prepare flashlights, candles, portable chargers, and other essentials to stay safe and comfortable during potential power outages.

There has been an outage reported on the Norcross Power System in the Lake Dr./ Autry St. area. Crew is enroute to investigate further.

There is a large outage reported on the Norcross Power System in the Beaver Ruin/ Buford Hwy. area Crews are enroute to investigate further.

A large power outage his been reported on the Norcross Power System in the Mitchell Rd. & Huddersfield area. Crews are enroute to investigate further. 

Norcross Power System Outage detected- Baldwin Ct. Crews are enroute to investigate. 

We’re thrilled to announce the official launch of SeeClickFix!  This new system replaces the current RequestTracker, making it easier than ever to engage with your local government. With a user-friendly and accessible mobile app and browser option, submitting service requests has never been simpler! Check out the graphic for a step-by-step guide! Let’s improve our community together! For more information, visit norcrossga.net/seeclickfix

Small outage reported on the Norcross Power System in the N. Peachtree/ Ollie Avenue area. Crew is enroute to investigate further.

There has been a large outage reported on the Norcross power System in the Mitchell Road/ Everglades area. Crews are enroute to investigate further. Updates will follow.

Outage cause was lightning. Multiple primary fuses blown. Crew working to replace. ETA of restoration is 90 minutes.

Attention residents of Norcross, a power outage is currently affecting the city. Our crews are on site working diligently to restore power as quickly as possible. Please stay tuned for updates and thank you for your patience.

Confirmed 65 Outages on the Norcross Power System in the North Peachtree area. Crew is enroute to investigate further.

Update- Tree damaged overhead lines. Crew is on-site. ETA of restoration is 90-180 Minutes.

A medium-sized outage has been reported on the Norcross Power System in the Huddersfield/ Wexford area. Crew is enroute to investigate further.

Update- High winds have caused a tree to take down power lines in the Huddersfield area. This damage has caused nearly 800 customer outages. Estimated time of restoration is 2-3 hours (with no further interruptions).

A Large outage has been reported on the Norcross Power System in the Mitchell Rd & Beaver Ruin area. Crews are enroute to investigate further.

Damaged lines have been located. Crew attempting to clear and repair. Barring additional issues, the estimated time of restoration is around 2:00 AM.

There is a medium size outage reported in the Brook Hollow area. Crew is enroute to investigate further. Further notifications will follow.

Car struck pole causing damage to system lines. Pole must be replaced and lines repaired. This process could take as long as 6-8 hours with potential intermittent interruptions throughout the day once restored for some customers. Norcross Power will work diligently to restore power as soon as possible.